Technical Support Engineer, MI
Company: FUJIFILM Holdings America Corporation
Location: Greenville
Posted on: March 20, 2023
Job Description:
Overview FUJIFILM Healthcare Americas Corporation is a leading
innovator in diagnostic and enterprise imaging solutions designed
to meet the evolving needs of healthcare across prevention,
diagnosis, and treatment. Fujifilm's medical imaging portfolio
includes solutions for digital radiography, mammography, computed
tomography, magnetic resonance imaging, ultrasound, endoscopy, and
endosurgery. The Synapse Enterprise Imaging portfolio provides
healthcare professionals with the imaging and data access needed to
deliver a complete patient record. REiLI , Fujifilm's artificial
intelligence initiative, combines Fujifilm's rich image -processing
heritage with cutting-edge AI innovations to inspire a new tier of
clinical confidence. The In-Vitro Diagnostic portfolio provides the
golden standard of molecular based immunoassay technology for liver
surveillance, cutting edge clinical diagnostic chemicals for
leading laboratories across the country and diagnostic chemicals
for OEM white labeling products. The company is headquartered in
Lexington, Massachusetts. For more information, please visit .
External US Job Title: Technical Support Engineer, MIJob purposeThe
Technical Support Engineer, MI provides remote technical support
for HCUS customers. This engineer must be comfortable making
critical decisions while working on complex issues. Many situations
require an in-depth evaluation of factors which may include
customer impact, HCUS business priorities and regulatory
requirements. Duties and responsibilities
- Assesses hardware, software and network related issues on
customer systems and provides solutions for repairs by performing
remote troubleshooting, diagnostic evaluations and routine
inspections on medical imaging systems, equipment and components
sold or serviced by the company.
- Provide product module and/or sub-module specific advanced
support, guidance and assistance to Customer Support Engineers and
other staff.
- Collaborate with other internal and external groups on solving
complex technical issues and developing innovative solutions.
- Effectively document problems and solutions into a product
knowledge database.
- Learn and remain compliant with all regulatory and quality
requirements.
- Occasionally participates in customer site visits, as
necessary.
- Maintain an expert working knowledge of current medical imaging
products and related technologies by staying abreast with the
latest industry / technology advances through continuous
education.
- Potential short notice and / or overnight travel, as required,
to work on customer systems.
- Working outside of normal business hours, overtime and holidays
may be required based on the needs of the business.
- Works cross-functionally as required and handles other duties
as assigned
- Maintain a high level of success with the team's Key
Performance Indicators:
-
- Customer Satisfaction - measured on individual satisfaction
factors
- Availability to answer calls, call handling, communication, and
documentation skills
- Timely support case closures
- Completion of assigned projects on schedule
- Completion of provided trainingQualifications
- Minimum of three years of industry related professional
experience.
- Industry-specific certifications in relevant technical
background (Microsoft, VMware, Cisco certifications
preferred).
- Superior communication and interpersonal skills, excellent
phone manner.
- Ability to achieve results and meet goals in a fast-paced, team
environment.
- Ability to make independent decisions based on interpretation
of technology data and product knowledge.
- Excellent organizational and multi-tasking skills.Preferred
Skills
- FUJIFILM Synapse Administration
- Advanced knowledge of Synapse workflows and their
implementations.
- Advanced knowledge in Synapse application front end
- Experience with clinical data transfer protocols and interfaces
(HL7 and DICOM)
- Working knowledge of Windows OS (Microsoft Server 2012, 2016,
2019, 2022+), networking, SQL Server and Oracle.
- Advanced knowledge of medical informatics architecture (VMware
and Storage Solutions)
- Security Certifications (Security + or higher)Physical
requirementsThe position requires the ability to perform the
following physical demands and/or have the listed capabilities.
- The ability to sit up 75-100% of applicable work time.
- The ability to use your hands and fingers to feel and
manipulate items, including keyboards, up to 100% of applicable
work time.
- The ability to stand, talk, and hear for 75% of applicable work
time.TRAVEL:Occasional (up to 10%) travel may be required based on
business need.Equal Opportunity EmployerFUJIFILM is an equal
opportunity and affirmative action employer. All qualified
applicants will receive consideration without regard to race,
color, national origin, sex, gender identity, sexual orientation,
religion, disability, protected veteran status or any other
characteristic protected by applicable federal, state or local
law.In the event that COVID-19 vaccine mandates issued by the
federal government, or by state or local government become
effective and enforceable, the Company will require that the
successful candidate hired for positions covered under relevant
government vaccine mandate(s) be fully vaccinated against COVID-19,
absent being granted an accommodation due to medical or sincerely
held religious belief or other legally required exemption. For all
positions, the Company encourages vaccination against COVID-19 and
requires that the successful candidate hired be willing to test for
the COVID-19 virus periodically and wear a face covering indoors
absent being granted an accommodation due to medical or sincerely
held religious belief or other legally required exemption.
Keywords: FUJIFILM Holdings America Corporation, Greenville , Technical Support Engineer, MI, IT / Software / Systems , Greenville, South Carolina
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