Customer Technical Communicator
Company: Blanchard Machinery Company
Location: West Columbia
Posted on: May 3, 2024
Job Description:
Customer Technical Communicator
Job Locations
US-SC-West Columbia
ID
2024-2521
# of Openings
1
Type
Full-Time
Overview
The Customer Technical Communicator (CTC) maintains high standards
of service excellence by providing technical support to our
customers. Working in conjunction with other TCs, the CTC provides
a comprehensive learning and development program for our customers
and their workforce that enhances knowledge, skills, and
productivity. The TC will assist as needed to relay all pertinent
information communicating with and between external and internal
customers as needed. Blanchard Machinery Company is committed to
fostering a high-performance work culture with challenging work
opportunities that inspire high quality results. Some of the
benefits of joining our team are:
- Competitive Pay.
- Benefits: Medical, dental, vision, 401K, profit sharing,
generous PTO and paid holidays, uniforms, and much more.
- Exposure to world-class CAT training and development.
- A friendly and supportive work environment.
- Continuous exposure to learning and new technologies.
- Opportunities for advancement.
Responsibilities
- Contributes to a positive work environment and promotes the
vision, mission, and values of BMC.
- Completes all job responsibilities in a safe manner, promotes
and champions a safe and healthy work environment.Models and
reinforces company policies/practices to ensure that work is
performed in alignment with the company's mission, vision, and
values and in collaboration with other functions.
- Completes all job responsibilities in a safe manner, promotes
and champions a safe and healthy work environment.
- Assists customers in troubleshooting performance and
operational problems on Caterpillar and Blanchard supported Allied
product.
- Provides additional back-up support to Technical
Communicators
- Utilizes Caterpillar and Allied product diagnostic software and
Service Information Software effectively for diagnostic
purposes.
- Utilizes the Dealer Solution Network regularly to communicate
with CAT Product
- Remote flash and remote diagnostics for both internal and
external customers
- Utilizes AFA (Applied Failure Analysis) to analyze failed parts
and components when needed.
- Utilizes Contamination Control and CAT qualified to perform CC
audits at our facilities when needed.
- Utilizes Product Problem Management system to work closely with
Caterpillar Engineers to develop better products by keeping them
informed of current machine problems.
- Assists customers in troubleshooting performance and
operational problems on Caterpillar and Allied products.
- Other duties as assigned.
Qualifications
- 5 + years' experience as a heavy equipment technician.
- Strong problem-solving skills with a high degree of
accuracy.
- Ability to manage multiple ongoing issues at once in a fast
paced, high urgency job role.
- Detail oriented documentation and recordkeeping abilities.
- Excellent oral and written communication skills.
- Good time management, planning and organizational skills; must
be capable of managing multiple tasks simultaneously.
- Proficient in the use of the Service Information System and
Caterpillar Diagnostic software such as Electronic Technician,
Service Technician Workbench, Payload Control System, etc.
- Proficiency in Microsoft Word, PowerPoint, and Excel is a
plus.Working Conditions
- The physical environment requires the employee to work inside
throughout the year.
- Willing to travel to assist in troubleshooting, attend training
& conferences, etc.
- Position requires employee to be physically present at the job
site location.
- Job requires standing, stooping, squatting, pushing, pulling,
twisting, turning, lifting.
- Seeing, reading, and writing to complete job
responsibilities.
- Use of computer and other forms of technology to complete job
responsibilities.
Keywords: Blanchard Machinery Company, Greenville , Customer Technical Communicator, IT / Software / Systems , West Columbia, South Carolina
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