IT Support Analyst
Company: GreySource
Location: Columbia
Posted on: May 4, 2024
Job Description:
IT Support Analyst
Full time
Provide IT Infrastructure support to plant employees and resources.
Gather client and problem information, troubleshoot and resolve
when possible, or escalate quickly and accurately when
appropriate.
-
RESPONSIBILITIES:
- Provide operational support and maximum uptime for
plant-related WINTEL & LINUX client desktops, handheld devices,
Laptops, Process PCs, NetPCs, and Servers (File/Print, Process,
-SQL, WTS) including associated OS(NT, W2K, XP, VISTA. WIN7) and
software, Laserjet, and Label (Zebra, Datamax, Other) printers,
tethered network Switches, Routers, Firewalls, Phone systems, and
untethered Wireless access points and Intermec, Motorola, Symbol,
LXE RF devices.
- Gather/Capture client and problem information
- Make use of technical skills, knowledge database, and other
ITRC resources to resolve problems and escalate problems
appropriately.
- Assist in the creation/maintenance of documentation.
- Assists end users in resolving hardware and software issues by
fielding telephone calls, email communication, help desk tickets,
diagnosing problems, and performing troubleshooting activities.
Documents, tracks, and monitors the problem to facilitate a timely
resolution. REQUIRED EXPERIENCE AND SKILLS:
- -Applicant must have experience supporting Outlook, Windows,
Word, Excel, and other desktop applications.
- Patience and tact to respond effectively to plant personnel
with varied level of technical acumen.
- Good time management and self-direction skills necessary.
- -Microsoft and CompTIA certifications are preferred. THIS
POSITION MUST BE PERFORMED ONSITE AND IS NOT AVAILABLE AS A REMOTE
POSITION. APPLY WITH RESUME AND BEST CONTACT DETAILS FOR IMMEDIATE
CONSIDERATION. COMPETITIVE SALARY WITH FULL BENEFITS.
Keywords: GreySource, Greenville , IT Support Analyst, IT / Software / Systems , Columbia, South Carolina
Didn't find what you're looking for? Search again!
Loading more jobs...