Experto en Impuestos Bilingue: CPA or EA or Abogado Practicante
Company: Intuit
Location: Greenville
Posted on: September 7, 2020
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Job Description:
Job Description: Overview If you are a highly motivated
individual with an active unrestricted credential
(CPA/EA/Practicing Attorney) and excellent communication skills, we
need you to help our customers complete their taxes using Intuit
TurboTax products. You will advance our goal of "Powering
Prosperity Around the World" by providing expert guidance and
explanations of tax and technical terms to our customers. You will
also play an important role in our effort to enhance our brand by
delighting our customers and empowering them to prepare their
taxes. What you'll bring * Must possess active unrestricted
credential: EA (Enrolled Agent), CPA (Certified Public Accountant),
or Practicing Attorney with strong tax preparation experience and
extensive knowledge of tax laws * Must possess or be able to obtain
any related State licenses, certificates, permits or bonds * Must
possess active PTIN (Preparer Tax Identification Number) * 3 or
more years of recent experience preparing federal and state
individual 1040 tax returns for clients/customers, using commercial
tax preparation software * Working knowledge of Circular 230 *
Audit experience a plus (IRS and state tax authorities) *
Proficient with technology; solid knowledge of computer operations
and software * Must have (or be willing to obtain) a dedicated
hardwired internet connection * Strong customer service skills -
ability to interact with customers through video and audio tools in
a way that is professional, friendly and reassuring * Excellent
verbal and written communication skills * Ability to work in a
fast-paced environment with minimal supervision * Critical
thinking, problem solving, research skills and determination *
Bilingual (English/Spanish) communication skills (written & spoken)
a plus For internal use: tst es How you will lead * This is a
seasonal, virtual, customer-facing role; you will be using our
state of the art video communication software (SmartLook) to
interact with customers * Help TurboTax customers who are working
on their tax return with 1) Tax advice, including return
preparation and signature when required; 2) Product/software
inquiries, and 3) Tax calculations * Create high quality customer
interactions and experiences that instill confidence using deep
customer empathy, and your deep knowledge and expertise in the
field of tax preparation * Utilize and leverage government
websites, professional resources, and team expertise to seek out
and deliver the right answer to the customer using everyday
language * Apply defined practices, procedures, and company
policies to troubleshoot and resolve tax advice and preparation
customer inquiries * Document customer interactions
Keywords: Intuit, Greenville , Experto en Impuestos Bilingue: CPA or EA or Abogado Practicante, Other , Greenville, South Carolina
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