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Client Success Strategist

Company: Your Creative People
Location: Greenville
Posted on: January 7, 2021

Job Description:

Do you thrive on building relationships? Do you get excited by helping clients achieve success? If you love meeting new people, brainstorming marketing strategies, and building great brands, Client Success Strategist may be the right fit for you!Goals & Requirements:The Client Success Strategist's Goals:

  • Our Client Success Strategist is responsible for the growth of each of the agency's client relationships by delivering agency work that helps the clients succeed and builds long-term client-to-agency trust. They serve clients, communicate proactively, address any problems that may arise, and develop a close relationship with clients, with a view to maintaining a high retention and new business referral rate.
  • This role acts in support of sales efforts. Clients transition to a Client Success Strategist after the completion of the initial discovery and strategy-writing process, and the Strategist manages the relationship thereafter.The Client Success Strategist's Responsibilities:External Responsibilities:
    • Manages the big-picture execution of brand strategies. Are we being successful? If not, what needs to change?
    • Responsible to delight the client and deliver what YCP promised, reporting back to clients on the big-picture highlights and successes of their active campaigns. Project managers report back on day-to-day or weekly details/status.
    • This role has a regular, inside sales function for new projects and service retainers that they achieve by unearthing client needs through intentional questioning and enveloping micro strategies to meet them.
    • Create new scopes of work, formulate budgets, and pitch new ideas
    • Along with the original new business rep, perform quarterly check-ins with each client
    • Responsible to retain qualified clients and to generate new referrals for the new business teamInternal Responsibilities:
      • This role is supported by the Project Manager who will execute the specific projects that are sold as part of a campaign or retainer
      • Translates client needs into specific creative project briefs, identifying the specific goal(s) of the project, budget, and timeline to hand off the Project ManagerRequirements for Success:
        • BA/BS degree or equivalent
        • 4-5 years of experience minimum
        • Experience managing client accounts
        • Strong background in marketing strategy
        • Ability to identify account growth opportunities
        • Communication skills for regular client interaction
        • A commitment to our core values

Keywords: Your Creative People, Greenville , Client Success Strategist, Other , Greenville, South Carolina

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