Crew Leader
Company: Spruce Services and Solutions
Location: Greenville
Posted on: April 4, 2021
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Job Description:
Crew Leader FULL-TIME $17/hr -Ensure that the customer is
extremely pleased with the experience.
-Initiate excellent communication with the customer before, during
and after the service appointment.
-Ensure that all Field Technicians behave in a way that increases
the customer's confidence and comfort level.
-The Crew Leader is responsible for ongoing field training of Field
Technician under his/her care:
Training in over-the-top customer service.
Training in efficient field operations.
Training in personal accountability and a team-first
approach to everything we do.
-Ensure that any lost or left-behind equipment is accounted for,
reported to management, and retrieved in a timely manner where
possible.
-Ensure that all SPRUCE standard operating procedures are followed
to the letter
-Work with the Production Manager to complete the Vehicle Load out
Checklist and the Vehicle Appearance Checklist as scheduled.
-Communicate with the Production Manager regarding schedule and job
updates, customer communication, and any other relevant
information.
-Supervise the activity of assigned Field Technicians
-Master the use of various software for recording information,
scheduling, and communication.
-Assist in ongoing field training for all Field Technicians as
directed
Observe Field Technician's performance in the
field.
Sign off on achievements as part of the SPRUCE
5-Star Certification Program. REM-01 WS-01 Schedule Shift start:
7:30AM Shift length: 9.5 hours Arrive 7:30am, Work 8am-5pm, M-F,
optional Saturday Benefits
Keywords: Spruce Services and Solutions, Greenville , Crew Leader, Other , Greenville, South Carolina
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