Crew Leader

Company: Spruce Services and Solutions
Location: Greenville
Posted on: April 4, 2021

Job Description:

Crew Leader FULL-TIME $17/hr -Ensure that the customer is extremely pleased with the experience.
-Initiate excellent communication with the customer before, during and after the service appointment.
-Ensure that all Field Technicians behave in a way that increases the customer's confidence and comfort level.
-The Crew Leader is responsible for ongoing field training of Field Technician under his/her care:
Training in over-the-top customer service.
Training in efficient field operations.
Training in personal accountability and a team-first
approach to everything we do.
-Ensure that any lost or left-behind equipment is accounted for, reported to management, and retrieved in a timely manner where possible.
-Ensure that all SPRUCE standard operating procedures are followed to the letter
-Work with the Production Manager to complete the Vehicle Load out Checklist and the Vehicle Appearance Checklist as scheduled.
-Communicate with the Production Manager regarding schedule and job updates, customer communication, and any other relevant information.
-Supervise the activity of assigned Field Technicians
-Master the use of various software for recording information, scheduling, and communication.
-Assist in ongoing field training for all Field Technicians as directed
Observe Field Technician's performance in the
field.
Sign off on achievements as part of the SPRUCE
5-Star Certification Program. REM-01 WS-01 Schedule Shift start: 7:30AM Shift length: 9.5 hours Arrive 7:30am, Work 8am-5pm, M-F, optional Saturday Benefits

• Qualifications
  -Ability to efficiently direct others on the team-Efficient use of time and resources-Positive, friendly demeanor, even when faced with negativity or hostility-Confidence in personal ability-Proactive decision making-A collaborative mindset when it comes to working with the SPRUCE team- easy to work with-A love for serving others About Spruce Services and Solutions Our quality of service and client satisfaction have helped Spruce to grow into a comprehensive cleaning, maintenance, restoration, and enhancements company, serving both residential and commercial customers across the state of South Carolina and Western North Carolina

Keywords: Spruce Services and Solutions, Greenville , Crew Leader, Other , Greenville, South Carolina