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Field Support Specialist

Company: Proterra
Location: Greenville
Posted on: April 8, 2021

Job Description:

Position Overview This position will provide comprehensive field support for Proterra's bus demonstrations across North America and to Proterra's Greenville Business Development Manager and other site leadership team members. You will be responsible for maintaining the Demo Programs' fleet of buses, ensuring the uptime of support equipment, supporting bus demonstrations around the country and ultimately helping Proterra on its mission to deliver clean, quite transportation for all. About the Role - You will:

  • Maintain excellent communication with customers and property staff.
  • Aid with customer demonstration by driving buses, providing technical support to the Sales team, and troubleshooting and resolving issues that arise.
  • Travel to customer locations in North America to train and instruct users on the operation of demo/lease equipment and associated procedures.
  • Complete retrofit campaigns on Demo Program vehicles.
  • Repair, maintain, troubleshoot and service electrical buses and chargers operated by the demo program using skills and tools that range from computer diagnostics to basic mechanical tools.
  • Maintain detailed and timely paperwork and documentation for repairs and installations.
  • Performs other duties as assigned by management. About Our Group:
    • As strategic partners, the Demo Program team strives to ensure that our values, culture and engagement always allow us do great things for our company.
    • We strive to provide the highest-level service and support to our clients each and every day.
    • We work collaboratively to build strong relationships with our clients, partners, and own team.
    • We treat each other with respectand always try to have a little fun every day!
    • This position will be part of the Demo Program team that supports Proterra's Sales and Marketing operations
    • You will report to the Program Manager, Business Development and collaborate with other team members located at our headquarters in Burlingame, CA and manufacturing facilities in Greenville, SC and Los Angeles, CA. About You:
      • Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization and external customers.
      • Customer-focused attitude, with high level of professionalism and discretion.
      • Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
      • Detail-oriented, resourceful, diligent and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner).
      • Strong time management and organizational skills.
      • Sound judgment; Good problem-solving and analytical skills (troubleshoot technical issues, communicate and document solutions to non-technical parties).
      • Excellent English communication skills. Your Experience Includes:
        • 2+ years' experience of directly related work.
        • High School Diploma or equivalent.
        • General knowledge of bus, automotive and/or vehicle systems.
        • Hands-on experience in either electrical, mechanical or other related field service experience; experience with electrical and mechanical troubleshooting.
        • Experience interacting and communicating with customers.
        • Intermediate level computer skills (including MS applications).
        • Good driving record demonstrating ability to safely operate a company/customer vehicle.
        • Physical Demands:
        • May work various shifts as needed; may be requested to travel to different locations.
        • Lifting up to 25 pounds and occasionally 50 pounds.
        • Able to walk, stand, crouch, bench, kneel, lift, carry and reach as needed in large and tight spaces.
        • Good eye/hand coordination and ability to identify color variations, depth perceptions and close or distance visual items.
        • Manual dexterity with occasional repetitive finger motion.
        • Environmental Demands:
        • Ability to work in manufacturing environment with extreme heat and cold conditions.
        • Wear protective clothing or respiratory protective equipment.
        • Works with irritant chemicals, gases, etc. You might also have:
          • Associates Degree or higher in an applicable technical field.
          • ASE or other applicable certification.
          • Commercial Driver's License or ability to obtain. Travel: Will provide support nationally (Position is based in Greenville, SC). This is a full-remote position. Other locations may be assigned as necessary within the United States and Canada to assist other regions or customers when need arises. Overnight stays during the week are to be expected. EEO Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).

Keywords: Proterra, Greenville , Field Support Specialist, Other , Greenville, South Carolina

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