Epic Analyst Sr - Community Connect
Company: Palmetto Health
Posted on: May 3, 2021
Inspire health. Serve with compassion. Be the difference.
As a senior level team member, this role takes a lead position
in analyzing clinical, business and/or technical processes and
problems and formulating and developing recommendations for new and
modified systems that meet client and/or internal project
requirements. Provides more advanced technical expertise than that
of an Application Analyst in identifying, evaluating and developing
systems and procedures that are cost effective and meet user
requirements. Is generally assigned more complicated work efforts.
Gathers and works with departments to prioritize development
initiatives and activities. Provides analysis of workflow,
recommends solutions, and implements application solutions to meet
departmental needs. Translates departmental requests into business
functional requirements. Performs financial analysis/business
plan/impact assessment. Supports internal customers in such
functional areas including, but not limited to, nursing, ancillary
departments, Physician practice, patient accounting, medical
finance, human resources, purchasing, sales, and contracts.
Ability to perform a variety of complicated tasks and may lead and
direct the work of others. A wide degree of creativity and latitude
is expected as part of the job performance as well as the ability
to rely on judgment and experience to accomplish goals. Manages
system upgrades and large projects. Responsible for oversight of
assigned Epic modules, workflows and system configuration. Mentors
Associate and Mid- level I/S Analysts in their roles and supervises
work efforts as directed by Manager.
- Directly coordinates the preparation, installation, deployment
and production support of applications and Epic modules, including
workflow analysis and flow charting, design specifications,
programming and/or building, testing, training and implementation.
Manages the purchase of appropriate hardware/software for new
projects - under the direction of the respective IS Project
Manager. Develops a timeline for implementation and ensures that
all steps are taken to close all outstanding issues regarding the
- Provides user functionality by coding programs, maintaining
application tables/profiles/dictionaries, builds screens and/or
pathways, and develops application support procedures to support
customer requirements. Develops creative uses of existing
technology or finds ways to expand the use of technology in
existing areas. Accepts final responsibility for testing and
debugging software before final deployment. Responsible for
coordinating efforts for assigned Epic modules.
- Takes a lead role in maintaining customer relations and
resolving customer issues related to software applications before
involving the Manager. Interacts with users to develop plans to
resolve their problems regarding the use of applications.
Responsible for I/S communications to assigned departments
concerning system status, downtime plans or other specific I/S
involved events using various means such as the I/S intranet page,
global emails, etc.
- Functions as the primary technical liaison with the respective
vendor(s) for all implementation and post implementation activities
of specific Epic modules. Functions as the lead department contact
and provides project management support as required.
- Maintain application contingency plan documentation for
assigned areas, ensuring the plan is updated and tested at least
- Mentors and trains assigned team members on internal standards
for implementation planning, work plan development, project
management, system support and customer service, including Epic and
legacy systems as assigned. Prioritize and implement change control
to all assigned systems and modules.
- Complete tasks on time and meet assignment dates. Accurately
checks processes and tasks and ensures data integrity for assigned
applications, testing to ensure new code does not impact previous
version. Manages the work of others and assures tasks are completed
- Communicates with assigned departments, Epic representatives
and Prisma Health end user community and acts as the "hub" of
communication between the department and Prisma Health IS.
Investigates, identifies and prepares proposals to solve specific
operational problems with all clinical operational areas,
partnering with the department Director, Managers, and Supervisors
of those departments.
- Optional where appropriate: Create training materials.
Incorporate various learning techniques to achieve desired
outcomes. Continually assesses curriculum to ensure users are able
to pick up the knowledge needed to succeed when using the
This is a non-management job that will report to a supervisor,
manager, director, or executive.
- Bachelor's Degree in information services, health
administration, business administration, health sciences or a
- 4 years of experience in EPIC or integrated EMR experience plus
related information technology experience in a business, computer
science or healthcare setting.
Epic certification in assigned Epic application discipline
within 120 days of hire into position.
In Lieu Of The Above Minimum Requirements
In lieu of the educational and experience requirements listed
above an Associate's Degree in Computer Science or a directly
related field and 6 years of related Information Technology
experience in a Business Computer Science, or health care setting;
or a High School Diploma or equivalent and 8 years related
Information Technology experience in a Business, Computer Science,
or health care setting may be considered. At least 2 years of Epic
related experience is required. Epic certification in required
module is required.
Other Required Skills and Experience
- Presentation, communication and interpersonal skills
- Ability to multi-task
- Masters Degree preferred
Day (United States of America)
Greenville Memorial Med Campus
1001 Corporate Services - Upstate
70019413 ITS Community Connect Administration
Share your talent with us! Our vision is simple: to transform
healthcare for the benefits of the communities we serve. The
transformation of healthcare requires talented individuals in every
role here at Prisma Health.
Keywords: Palmetto Health, Greenville , Epic Analyst Sr - Community Connect, Other , Greenville, South Carolina
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