Welcome Coordinator - Bilingual Spanish Required
Company: Oak Street Health
Location: Greenville
Posted on: May 3, 2021
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Job Description:
Company: Oak Street Health Title: Welcome Coordinator Oak Street Health is a rapidly growing, innovative company of
community-based healthcare centers delivering higher quality health
and wellness care that improves outcomes, manages medical costs and
provides an unmatched experience for adults on Medicare in
medically underserved communities. By providing holistic,
comprehensive and integrated care right in our patients'
communities, we can help keep them healthy and reinvest cost
savings in further care for those same communities and others.
Since 2013, Oak Street Health has brought its singular approach to
tens of thousands of people across the nation. With an ambitious
growth trajectory, Oak Street Health is attracting and cultivating
team members who embody Oak Street values and are passionate about
our mission to rebuild healthcare as it should be. For more information, visit www.oakstreethealth.com. Role Description: Oak Street Health takes a team-based approach to providing
outstanding patient care. Our Service Team builds individual
relationships with our patients and ensures they are happy with
their experience. The Service Team is responsible for delivering
excellent, high-touch assistance to our patients everyday. Welcome Coordinators are an integral part of Oak Street Health.
You will be the first impression we make on our patients. You will
efficiently juggle many tasks: ownership of our Welcome and
Community Areas, management of inbound and outbound phone calls, as
well as managing patient referrals and medical records. We also
expect you to be highly flexible, covering when needed in other
local locations. Core Responsibilities: Welcoming patients and conducting check-ins with required
forms Collecting co-pays from patients Updating patient information and making changes in electronic
medical record platform Scheduling appointments within electronic medical records
platform Managing phone lines by answering, taking messages, and
conducting outbound calls, as instructed Managing patient referrals by scheduling those appointments and
completing authorizations Requesting medical records, routing documents to clinical staff
for review, and uploading documents into electronic medical record
platform Assisting new patients with paperwork Assisting with community room events What are we looking for? A flexible and positive attitude A welcoming and nurturing attitude toward our patient population
of older adults Strong computer skills and basic knowledge of Microsoft
Excel Experience in customer service setting Strong verbal and written communication High level of integrity Proficient PC skills College degree preferred, some college required Fluency in Spanish, Polish, Russian, or other languages spoken
by people in the communities we serve, where necessary US work authorization What does being "Oaky" look like? Radiating positive energy Assuming good intentions Creating an unmatched patient experience Driving clinical excellence Taking ownership and delivering results Why Oak Street? Oak Street Health offers our coworkers the opportunity to be at
the forefront of a revolution in healthcare, as well as: Collaborative and energetic culture Fast-paced and innovative environment Oak Street Health is an equal opportunity employer. We embrace
diversity and encourage all interested readers to apply to
oakstreethealth.com/careers.
Keywords: Oak Street Health, Greenville , Welcome Coordinator - Bilingual Spanish Required, Other , Greenville, South Carolina
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