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Tech Support Specialist

Company: Windstream
Location: Greenville
Posted on: May 3, 2021

Job Description:

Job DescriptionJob ID:21001308Windstream is considered an essential business and we areHIRING NOW. As our company responds to COVID-19, the safety and well-being of our employees, customers, partners and communities is our top priority.About the Role:Premium Tech Support Specialists will be responsible for answering inbound customer calls to provide exception support and resolution to technical issues related to hardware, software and network issues for PCs, mobile and other networking devices.What You'll Do:Resolve hardware, software, and network issuesPC Setup, Diagnostic and Tune - Windows and Mac OSHome Networking: Setup, Diagnostic and SecurityRemoval of Virus, Spyware and Security IssuesActivation, Install, and Ongoing support of Peripherals, PC, or NetworkInstall and Tutorial sessions for software, peripheral use and PC basicsDocument incident status and solutions in incident knowledge databaseDo You Have?1-2 years related technical internet troubleshooting experienceExcellent listening, analytical, verbal and written communications skills and interpersonal required. Must be able to easily identify and articulate complex ideas and issues and give clear direction.Strong Customer Service experience with an emphasis on first call resolution and follow-throughDemonstrates ability to achieve established goals and performance metrics.Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse escalated interactionsRegular, consistent and punctual attendance. Must be flexible to work different shifts which may include evenings and weekends, and overtime as necessary.Ability to multitask between multiple tools and systems and apply information and knowledge to customer situationsEven Better:Strong customer service experienceStrong communication skills/interpersonal skills.High degree of technical aptitudeFluent knowledge of Internet computer applicationsAbility to organize calls efficiently and resolves complex customer issuesTroubleshooting experience with:Android, Apple, Gaming Consoles, TVs, and Smart Home [Thermostat, Locks, Cameras, Lighting etc.] Wireless Mouse/Keyboard, Webcams, etc..)Previous experience troubleshooting software and hardware issuesWindows and MAC O/S, internet systems, and networkingPrevious experience working with a contact center management databasePrevious experience working with a ticketing systemOur Benefits: Medical, Dental, Vision Insurance Plans401K PlanHealth & Flexible Savings AccountLife and AD, Spousal Life, Child Life Insurance PlansEducational Assistance PlanIdentity Theft, Legal, Auto & Home and Pet Insurance [ Link Removed ] About US: Windstream Holdings, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. IND123Job RequirementsMinimum Requirements:High School diploma or equivalent and 4 years' experience with 3 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.EEO Statement:Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, nationalorigin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Keywords: Windstream, Greenville , Tech Support Specialist, Other , Greenville, South Carolina

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