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Order Management Specialist

Company: Scan source
Location: Greenville
Posted on: May 3, 2021

Job Description:

Summary: The Sales Associate is responsible for the entry and management of orders and quotes as well as coordination with inside sales, merchandising, and customers to ensure an unrivaled customer experience. The Sales Associate is also responsible for tactical communication with customers along with resolution of issues.Essential Job Duties: Entry of orders into SAPEnsure special pricing is set up properly for orders with price exceptionsCommunicate with customers and merchandising to resolve issues with orders.Communicate tracking and ETAs to customersPrioritize and escalate orders as necessary to meet customer expectationsProvide visibility to customers to deliver an improved customer experience.Proactively identify potential obstacles with orders to ensure smooth flow.Complete Price/Cost adjustments as necessary.Deliver a "wow" experience to ScanSource customers by going over and above in our communication and effort to satisfy their needs.Reporting RelationshipsDirect supervision from Sales ManagerCredentials: Required:4 year college degree or equivalent work experiencePrior customer service experienceStrong organizational skillsTrack record of achievement and results orientationStrong verbal and written communication skillsExcellent negotiation skillsPreferred:Proficiency in foreign language (Spanish, Portuguese, French, German)SAP ExperiencePhysical Requirements: Ability to sit a computer terminal for long periods of timeAbility to be physically in attendance at workstation at designated company office location during normal business hours designated for the positionAbility to lift 25 poundsAbility to travel 20%Ability to operate office equipmentScanSource, Inc. is an Equal Opportunity EmployerEOE/M/F

Keywords: Scan source, Greenville , Order Management Specialist, Other , Greenville, South Carolina

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