Member Services Associate I - Evenings & Occasional weekend

Company: YMCA of Greenville
Location: Greenville
Posted on: May 3, 2021

Job Description:

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. 

We are welcoming: we are open to all. We are a place where you can belong and become. 

We are genuine: we value you and embrace your individuality. 

We are hopeful: we believe in you and your potential to become a catalyst in the world. 

We are nurturing: we support you in your journey to develop your full potential. 

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

The Member Services Associate I is responsible for delivering excellent service to all members, guests, and program participants, responding to member and guest needs, and promoting memberships and programs. 

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Registers and receipts monies for memberships and program participants.
• Utilizes Y computers with skill and proficiency.
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.
• This position is M-F 8:15 am - 5:00 pm and anoccasional weekend.

• High School diploma.
• At least three months or more customer service/public relations experience required.
• Must be detail-oriented, possess strong organizational skills and have the ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Excellent communication skills.
• Intermediate to advanced computer skills.

Requires:

CPR/First Aid, Blood Bourne Pathogen and Child Abuse Prevention training within first 30-days of employment.

Keywords: YMCA of Greenville, Greenville , Member Services Associate I - Evenings & Occasional weekend, Other , Greenville, South Carolina