Customer Success Support

Company: Benefitfocus
Location: Greenville
Posted on: May 3, 2021

Job Description:

The Customer Success Support Specialist (CSS) is responsible for developing high-trust relationships with Benefitfocus customers as well as responding to and resolving customer inquiries in a timely and professional manner for highly customizable Benefitfocus products.

The primary functions of the CSS role include triaging system issues, collaborating internally to ensure items are resolved with the highest quality, and providing cause and resolution details to customers.

Requirements:

2+ years of experience in Data Analysis, EDI Specialists and/or Carrier Account Management roles, supporting complex clients and vendors

Proven background of successful management of issue and escalation management, at both the business owner and executive levels

Proven ability to collaborate and build strong relationships with customers and vendors

Functional domain expertise with EDI, HRIS and/or connected systems

Proven ability to lead effective meetings and drive and influence outcomes

Excellent verbal and written communication skills

Proficiency with Microsoft office products, especially excel

Must be an independent worker that can work in a fast paced, changing environment

Must be able to work across multiple departments to support internal customers

Must be a strong analytical thinker

Must have the ability to handle multiple tasks simultaneously o Strong verbal and written communication skills required Preferred Industry

Experience:

Applicable experience working within the Public Sector or supporting Public Sector business in a SAAS environment

Applicable experience with Medicare administration and/or support

Proficiency with Microsoft office products, especially Excel and Access

Experience with conducting excel functions and audits

Previous experience with consolidated billing services within and administration, consultative and/or support capacity

Previous experience with retiree services within an administrative and/or support capacity - 2+ years or greater

Relevant industry knowledge and experience within benefits consulting, benefits administration and SAAS environments

Keywords: Benefitfocus, Greenville , Customer Success Support, Other , Greenville, South Carolina