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Short Payoff Specialist

Company: NewRez LLC
Location: Greenville
Posted on: May 3, 2021

Job Description:

Job Description Who we are Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.Summary:Ensures that payoff funds are decisioned appropriately according to policies and procedures. Maintains all SLA's and proper tracking of SLA's within the payoff process timeline. Updates all systems and trackers to ensure that funds outstanding are being reported and collected timely. This position requires monitoring and ensuring that funds are received thus completing the payoff process. This includes communications with title companies, clients and internal associates.Responsibilities: Maintain stated performance level for all assigned tasks and updating the tracker appropriatelyEnsure all compliance timelines are adhered to and properly documentedRespond to all external and internal emails completely and within internal & external SLA'sReconcile loan level activityMake all necessary adjustments on loans with respect to payoff fundsMonitor reporting to ensure short payoffs are resolved within the set SLAReject funds if the necessary funds are not receivedWork with wire and payment processing groups as neededWork with Loan Servicing and Loss Mitigation on accounts that are require homeowner interactionMake decisions based on authority level with respect to non-recoverable interest and feesFocus on mitigating future losses for the companyOther tasks or responsibilities as assigned by managementQualifications/Skills: Excellent interpersonal skills when dealing with internal and external groupsStrong skills with project management, process management, and documentation thereofSignificant experience in Mortgage Servicing or other relevant financial industryEducational Requirements: College or university degree in the field of Business, Data Analysis, computer science, process improvement, project management, etc. or significant experience in the fieldWork Schedule & Travel okTypical work schedule is Monday - Friday, 8:00 - 5:00 with some minor flexibilityCertain after hours/weekend support may be necessary for projects or high business volume situationsAfter hours/ weekend email monitoringUp to 10% travel to other company locations for projects, training, etc. Benefits * Three weeks' PTO (paid time off) for vacation and sick days.* Paid holidays.* Medical, dental, vision, life, and pet insurance.* Short- and long-term disability insurance.* Adoption- and tuition-assistance programs.* 401k matching program.* Performance-based annual bonuses.* Advancement opportunities Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.CA Privacy Policy CA Notice at Collection

Keywords: NewRez LLC, Greenville , Short Payoff Specialist, Other , Greenville, South Carolina

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