Flexible Benefits Administrator I - Call Center

Company: McGriff, Seibels
Location: Greenville
Posted on: May 3, 2021

Job Description:

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help?

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Answer incoming calls from participants enrolled in Flexible Spending Accounts, Health Reimbursement Arrangements, Transportation Spending Accounts and Health Saving Account (HSA.) Determine eligibility of expenses, coverage and pay out based on IRS guidelines. Educate plan participants verbally and via written correspondence on client plan specifics and IRS guidelines for the plan. Research and resolve issues as it relates to the benefit.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Answer incoming calls in the Flex Benefits Call Center.
• Provide exemplary customer service and be able to answer account questions including research/resolving any issues pertaining to the participant's account plans.
• Respond to emails from participants received in the shared department email box.
• Process substantiating documentation for participants to send for Benefit Access Card transactions to confirm eligibility for pre-tax funds used, and clear unsubstantiated card transaction to keep the Benefit Access VISA card active when substantiation documentation is sufficient.
• Determination of the eligibility of the debit card transactions based on Internal Revenue Service (IRS) regulations, and client's plan document.
• Educating callers on all plan and IRS specifics Demonstrate proficiency using online tools assisting plan participant in utilizing Employee Benefits online communication tools.
• Follow up to ensure research and issues are resolved as it relates to the plan benefits.
• Keep abreast of industry related items as it pertains to HIPAA (Health Insurance Portability and Accountability Act, Section 125, 132 and HSAs.

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or equivalent
• One year of call center experience
• One year of data entry skills or one or more years of business math
• Demonstrate proficiency in basic computer applications such as Microsoft Office software Possess strong customer service skills (telephone, problem solving)
• Good verbal and written communication skills

Desired Skills:

1. Knowledge of and/or ability to learn recordkeeping automation systems

2. Ability to apply analytical and reasoning skills

McGriff Insurance Services is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Keywords: McGriff, Seibels, Greenville , Flexible Benefits Administrator I - Call Center, Other , Greenville, South Carolina