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Solutions Consultant II

Company: Benefitfocus
Location: Greenville
Posted on: May 3, 2021

Job Description:

Solutions Consultant II

Benefitfocus is looking for an experienced professional for our Employer Solutions Consultant opportunity. Looking for an individual with experience performing self-directed work; demonstrating sound judgment when working independently, obtaining solutions and taking action on improvements.

Key Responsibilities:

This role will lead requirements gathering sessions with customers and produce platform requirements that meet their business and benefits administration needs.

The Solutions Consultant will partner with offshore team resources to support configuration of defined platform requirements.

Lead testing efforts internally and externally to obtain customer's approval of platform functionality.

Role is heavily consultative.

Conduct and document meetings independently.

Ability to validate and analyze complex data.

Conduct complex analysis and troubleshooting tasks.

Strong understanding of platform configurations.

Operates effectively within the project timelines/SLAs in order to meet and / or exceed expectations and business drivers.

Execute quality measures and resolution plans.

Additional Responsibilities:

Facilitate product overviews, trainings and implementation project meetings.

Translate business process and benefits documentation into use cases for our platform to support the client's stated business objective.

Work directly with customers to troubleshoot, research and resolve questions and issues relating to the platform.

Work with the customer to help convert legacy data into the Benefitfocus solution.

Attitude displays grit, resourcefulness, eager, contribution, positivity, drive, and creativity.

Contributes to process analysis and documentation, process improvement and cultural input.

Education, Experience, and Certifications:

Bachelor's Degree preferred. 5-8 years of experience working in a SAAS organization.

Benefits Administration experience preferred.

Strong written and verbal communication skills.

Keywords: Benefitfocus, Greenville , Solutions Consultant II, Other , Greenville, South Carolina

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