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RCS Customer Service Rep I

Company: TD Bank Group
Location: Greenville
Posted on: June 8, 2021

Job Description:

Company Overview

About TD Bank, America's Most Convenient Bank

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

Department Overview

Bilingual: English & Spanish

6/15 Start Date/Training Date

AM schedule:

9:15am-6:00pm (Mon-Fri)

9:30-am-6:15pm (Mon-Fri)

9:45-7:30, Mon, Tues (Off Wed), Thurs 9:45am-7:30pm, Fri 9:45am-7:30pm and Sat (10am-2pm)

10am-6:45pm

10:45am-7:30pm

Job Description

The Retail Card Services Customer Service Representative I performs a variety of Customer service activities for Retail Card Services (RCS) private label credit card individual Customers, including responding to telephone, written and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, stop payments, statement requests, fraud and other issues. This job ensures that own work, as well as work of any Employees supervised, is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies.

Requirements

Must be eligible for employment under regulatory standards applicable to the position.

Performs a variety of Customer services activities for typically less complex RCS Customers

Refers more complex questions to more experienced personnel

Assists with research work as needed, particularly with information gathering

Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues

Resolves problems immediately within authority, defers for additional research or forwards to supervision or dispute resolution as needed

Refers Customer disputes to research area

Processes Customer mail/E-mail, website, fax and other correspondence

Maintains updated Customer account information

Consults more experienced Customer service personnel with problems and questions

Develops knowledge of credit card Customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines

Qualifications

High School Diploma or equivalent experience

1 Year of related experience

Customer service skills, including ability to deal professionally with Customer issues, problems and questions

Research skills, with ability to identify and evaluate relevant information

Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly

PC skills

Assigned typically less complex accounts.

Must be available to work a variable schedule which may include nights and weekends

Hours

40 Bilingual Spanish

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Keywords: TD Bank Group, Greenville , RCS Customer Service Rep I, Other , Greenville, South Carolina

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