Customer Service
Company: Work With Your Handz
Location: Greenville
Posted on: June 8, 2021
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Job Description:
You ABSOLUTELY want to work here! Customer Service
Representative (FULL-TIME) We are a 50 year-old, locally owned and operated service
company, with an outstanding reputation,seeking exceptionalCustomer
Service Representatives(FULL-TIME) that arecapable to listening to
the needs of our customers and booking service appointments and
placing out-bound calls to schedule appointments to fill our call
needs. Who We Are We keep on growing because we only hire the best, and our
customers love us for it. Weve been at this a long time here in the
Upstate. What you dont know is, what its like to be a part of a
team like this. How much you feel appreciated when you dont cut
corners. How much we inspire ongoing training and education. How it
feels to have customers rave about you and demand that youre the
only person that works in their home. How much you can earn when
you truly are the best. People often come to us looking for a job.
They stay with us because they find a fulfilling career, room to
grow, and opportunities to excel. What We Do We are a team of home service experts who go the extra mile to
ensure peak performance for your homes plumbing, heating and air
conditioning and electrical systems. The Big Task Listen to the needs of customers and books service appointments
and place out-bound calls to schedule appointments to fill our call
needs each day. Key Sub Tasks Convert incoming customer calls to booked service appointments
while promoting customer satisfaction Place outbound calls to
current and past customers to schedule additional service
appointments needed for filling our call needs each day. Adhere to
companys plan for resolving customer complaints quickly and
favorably. Maintain and update customer database with complete and
accurate information. Randomly check with customers to be certain
they are satisfied with our performance (Happy Calls) Deliver calls
scripts with an authentic cadence; by being clear, compelling and
personable when speaking with customers Essential Skills and Experience If you can achieve the above and you find it fun and challenging
you have the right amount.. IT competent; good typist and
proficient with phone systems Ability to show empathy and be a
people person Strong verbal and written communication skills needed
for problem resolution What We Offer Our top performers are among the highest paid in the Upstate.
Youll have unlimited earning potential. (Hourly plus bonuses)
(Starting pay between $12 and $14 per hour) Medical Insurance -- we
pay 90% for your insurance premiums for health. Dental, vision,
life insurance, short-term and long-term disability also available
401k Plan with a company match. A family. This is last on the list
because its most important. We care about our team, and expect you
to bring that same caring when you join. We do a lot more than just
work together. Youll come to love our company outings, and youll
build life-long friendships. Candidates must undergo pre-employment background checks and
drug screening. Powered by JazzHR
Keywords: Work With Your Handz, Greenville , Customer Service, Other , Greenville, South Carolina
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