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Consultant II

Company: Benefitfocus
Location: Greenville
Posted on: June 8, 2021

Job Description:

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs.

Benefitfocus is searching for a Employer Solutions Consultant to join our Customer Service team. This is a remote role. Benefitfocus is looking for an experienced professional for our Employer Solutions Consultant opportunity with experience performing self-directed work, demonstrating sound judgment when working independently, obtaining solutions and taking action on improvements.

Responsibilities:

  • This role will lead requirements gathering sessions with customers and produce platform requirements that meet their business and benefits administration needs.
  • The Solutions Consultant will partner with offshore team resources to support configuration of defined platform requirements.
  • Lead testing efforts internally and externally to obtain customer's approval of platform functionality.
  • Role is heavily consultative.
  • Conduct and document meetings independently.
  • Ability to validate and analyze complex data.
  • Conduct complex analysis and troubleshooting tasks.
  • Strong understanding of platform configurations.
  • Operates effectively within the project timelines/SLAs in order to meet and / or exceed expectations and business drivers.
  • Execute quality measures and resolution plans.
  • Facilitate product overviews, trainings and implementation project meetings.
  • Translate business process and benefits documentation into use cases for our platform to support the client's stated business objective.
  • Work directly with customers to troubleshoot, research, and resolve questions and issues relating to the platform.
  • Work with the customer to help convert legacy data into the Benefitfocus solution.
  • Attitude displays grit, resourcefulness, eager, contribution, positivity, drive, and creativity.
  • Contributes to process analysis and documentation, process improvement and cultural input.
  • Other duties as assigned

Requirements:

  • Bachelor's Degree preferred. 3-5 years of experience working in a SAAS organization.
  • Benefits Administration experience preferred.
  • Strong written and verbal communication skills.

Keywords: Benefitfocus, Greenville , Consultant II, Other , Greenville, South Carolina

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