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Manager Acute Care Clinical Systems

Company: Palmetto Health
Location: Greenville
Posted on: June 8, 2021

Job Description:

Inspire health. Serve with compassion. Be the difference.

Job Summary

Provides leadership in the planning and overall management for assigned clinical documentation systems used throughout the organization and the supporting teams. Serves as a liaison between leadership, I/S staff and the end-user focusing on the set up and maintenance, and project management of a given suite of clinical documentation application solutions and services. Responsible for planning, organizing and managing projects, minimizing risks and satisfying compliance and efficiency needs with regards to the applications and systems utilized by assigned areas. Hires and evaluate staff. Directly manages activities and performance of assigned team members. Hires and evaluates staff and is responsible for the scheduling of on-call duties for assigned team. Assists Director in planning operational, capital and project budgets and administration for given teams, short- and long-term planning and quality assurance, as well as the overall service delivery for designated application functionality. May be asked to lead the development and implementation of key programs.

Accountabilities

  • Directly coordinates the preparation, installation, deployment and production support of applications, including workflow analysis and flow charting, design specifications, programming and/or building, testing, training and implementation. Manages the purchase of appropriate hardware/software for new projects - under the direction of the respective IS Project Manager. Develops a timeline for implementation and ensures that all steps are taken to close all outstanding issues regarding the new implementation. Oversees application testing and support to ensure an enhanced delivery of services, facilitating an efficient and effective delivery of information. Ensures staff have tested thoroughly to ensure new code does not impact previous version and oversees quality integrity for assigned projects and applications.. Accepts final responsibility for testing, checking processes and tasks and ensures data integrity for assigned applications. Direct assigned staff assuring all assigned work is handled appropriately and escalates to Director as appropriate. - 15%
  • Responsible for recruitment, training, orientation, and assignments for staff. Develops staff with appropriate skills to meet requirements of the IS Department. Meets with staff on a periodic basis (agreed to with direct report) and maintains development plans for all assigned team members. Manages the day to day operations of the Clinical Documentation Systems team providing oversight, guidance and direction of all assigned applications and staff. Direct and oversee technical support (thick client, peripheral hardware, interfacing clinical devices, drivers, application) ensuring efficient and timely issue resolution. Manage data administration of the application. Responsible for accurately recording T&A in the payroll system. - 30%

  • Oversees workflow assessments for the purpose of monitoring effectiveness of the implementation / upgrade process and ongoing use of new features in assigned applications as well as generally assessing clinical documentation department needs. Develops and implements system assessment process, provide follow up action plans and feedback to the Department Director, business department liaisons and management team members. Ensure documentation is kept current and updated at least annually. Manages relationships with internal Prisma Health customers (departments and management) through customer satisfaction surveys, service level reporting, and customer communication. Provides the customer facing communication mechanism for all of IS for standard operating issues. Direct and oversee application support ensuring efficient and timely resolution and communication to end users. Follow Prisma Health IS Incident reporting policies and procedures. Report weekly and monthly statistics to Director. Resolve issues within the times set in the service level agreement (SLA). Develop action plans if results are non-compliant with SLAs. Provide timely technology orientation to the Service Center for changes to the applications or on new implementations. - 30%

  • Ensure effective relations and collaboration with application vendors and to enable efficient management of assigned applications. Stay current on vendor and competitor offerings, making recommendations for improvements. Participate when-ever possible, in vendor user group forums, or other professional organizations relating to areas of expertise. Make recommendations for contractual changes, and keep current on contractual terms as they relate to the management of assigned applications. - 15%

  • Working with Director, prepare and manage the annual operating budget. Review budget reports monthly and develop action plans if needed. Provide a summary of departmental standing to appropriate leadership team member. Manages application software and hardware lifespan planning. - 10%

Supervisory/Management Responsibilities

Job has direct and/or indirect supervision of team members that may include final budget authority, hire/termination authority, performance appraisal responsibility and disciplinary authority. Job will be considered a member of management staff at Prisma Health or affiliate and will have direct reports.

Minimum Requirements

  • Bachelor's Degree in Computer Science, Information Sciences, Business Management, Health Informatics or related area of expertise
  • 8 years - Experience in healthcare and operations, including experience in Electronic Health Record systems, other computer systems, programs and applications. 2 of the 8 yrs in a lead , supervisory or project management role.

In Lieu Of

In Lieu of the education and experience requirements noted above, will consider an additional 4 years related experience for a total of 12 years combined support experience OR Master's Degree with 6 years + experience.

Required Certifications, Registrations, Licenses

  • EPIC CERTIFICATION - OPTIME ANALYST
  • Epic certification required. Once hired, if additional certification is needed, Manager must meet the training requirements for Epic's best practice recommendation and associated certification must be obtained within 120 days of program initiation.

Knowledge, Skills or Abilities

  • Knowledge of office equipment (fax/copier)
  • Basic computer skills including word processing, spreadsheets and databases
  • Mathematical skills
  • Experience and understanding of regulatory standards - Preferred

  • Progressively more responsible work experience in IT-related profession (more responsible work experience in IT-related profession) - Preferred

  • Management Experience - Preferred

  • CPHIMS (Certified Professional in Health Information Management Systems) - Preferred

Work Shift

Day (United States of America)

Location

Corporate

Facility

1001 Corporate Services - Upstate

Department

70019021 ITS Acute Care Clinical Systems

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Keywords: Palmetto Health, Greenville , Manager Acute Care Clinical Systems, Other , Greenville, South Carolina

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