The Customer Service Support Representative will provide support
to Customer Service Representatives principally by engaging vendors
to verify and facilitate payments arrangements. Support for
operations personnel may also include analyzing allocation data for
clients and supporting the implementation of new clients. They will
perform other clerical duties as assigned.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
* Engage telecom vendors for research of payments made,
obtaining payment arrangements for specific invoice(s), and
retrieving invoice copies, etc. when directed by supervisor or
manager. * Operations department support * Assist CSR in supporting
their clients as directed. * Provide reporting as requested. *
Other research and analysis functions as necessary.
* Cross train with other support positions in the office as
needed. * Other duties as assigned.
KNOWLEDGE AND MINIMUM REQUIREMENTS:
* Good interpersonal, verbal communication and telephone skills.
* Must be well-organized and able to perform duties with
accuracy--solid attention to detail and multi-tasking required. *
Must be able to use basic office equipment, show proficiency with
MS Office products and general telecommunications concepts. *
Ability to create and maintain organized documentation. * Basic
data entry skills. * High school diploma or equivalent required.
College coursework is a plus, with related work experience. * 1-2
years of experience providing support to departments within an
office environment, preferably with a telecom or customer service
background. * Familiarity with telecommunications terms and
concepts preferred but not required.
Please apply directly to this position via the "Apply" button.
You will be required to create an account and provide your resume,
contact information and other pertinent employment information.
This process typically takes 20 minutes or less. Should we find
that you meet the minimum requirement of the position, a member of
our recruiting team will be in touch to start the interview
ABOUT OUR COMPANY:
Cass Information Systems, Inc. (NASDAQ: CASS) is a leading
provider of integrated information and payment management
solutions. Cass enables enterprises to achieve visibility, control
and efficiency in their supply chains, communications networks,
facilities and other operations. Disbursing over $60 billion
annually on behalf of its clients, and with total assets of $1.6
billion, Cass is uniquely supported by Cass Commercial Bank.
Founded in 1906 and a wholly owned subsidiary, Cass Bank provides
sophisticated financial exchange services to the parent
organization and its clients. Cass is part of the Russell 2000.