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Provider Relations Coordinator

Company: ModivCare
Location: Greenville
Posted on: June 8, 2021

Job Description:

Job DescriptionThe Provider Relations Coordinator works in support of the goals of the Network Operations COE and establishes positive and effective working relationships with transportation providers, ModivCare departments, and other related agencies to establish superior partnerships between ModivCare and the Transportation Provider Network.The Provider Relations Coordinator provides support to new providers acclimating to ModivCare processes, serves as a resource for existing providers, and is a conduit for introducing and managing change in policy or process for the Provider Network.ESSENTIAL FUNCTIONSDevelops and maintains positive working relations with the Provider NetworkUpdates Provider Relations Manager on outcome(s) of his/her communications with the Provider NetworkSupports the Network Team and attends Quarterly Transportation Provider meetings as appropriateResponds and assist providers with billing questions or concerns, provider web portal training, contracting and on-going trainingSource expert on how to reach and communicate with appropriate ModivCare departmentsActs as a training resource for ProvidersInitiates and maintains follow up contact with both Providers and ModivCare following resolution of issues to ensure they remain resolvedActivities include but are not limited to the following:Ensures all provider complaints are logged and directed to the appropriate department expeditiouslyMaintains a record of all activities in relation to performing job functionsNegotiates, resolves and creates solutions to providers' complaints and concerns regarding billing or contract issuesAssist in training providers as needed on ModivCare policies, procedures, and processesPerforms other duties as assigned.POSITION QUALIFICATIONSEducationHigh School or GED equivalentSkills Experience1 to 2 years demonstrated experience interacting with volunteer drivers, transportation companies requiredDriving Requirements:Must have a valid driver's licenseMust be able to pass DMV record checkDriving record must remain in compliance with ModivCare's driver qualification standardsMust be able to use a hands-free mobile phoneAttentiveness to detail and thoroughnessAbility to maintain confidentialityTake initiative and be proactiveCommunicate information clearly and work with diverse populationsPatient listening and strong conciliation skillsAnalytical and investigative abilitiesComputer SkillsProficient in Microsoft Word, Excel, PowerPoint, and OutlookMust be able to operate general office equipmentTRAVELUp to 75% requiredWe value our team members and realize the importance of benefits for you and your family.We offer a comprehensive benefits package to include the following:Medical, Dental, and Vision insuranceEmployer Paid Basic Life Insurance and AD DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre-Tax and Post Tax Commuter and Parking Benefits401(k) Retirement Savings Plan with Company MatchPaid Time OffPaid Parental LeaveShort-Term and Long-Term DisabilityTuition ReimbursementEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!!)Salary: Starting at $15.30/hourModivCare is an Equal Opportunity Employer.

Keywords: ModivCare, Greenville , Provider Relations Coordinator, Other , Greenville, South Carolina

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