Customer Service Commerical Products
Customer Service Representatives will respond to all inbound
customer service inquiries from Providers by phone and via e-fax
(examples include inquiries regarding benefits, eligibility and
claims, appeals and grievances), and either handle such calls
themselves or route such inquiries to the proper representative in
accordance with guidelines provided. Vendors may also provide
services related to password resets.
**Essential Functions/Core Responsibilities**
Customer Service Representative will field calls from Providers.
Customer Service Representative will achieve quality and efficiency
requirements as set forth by their managers. Customer Service
Representative will participate in training as outlined by their
**EDUCATION** : Associates degree or equivalent relevant work
experience is preferred. Excellent verbal and written communication
skills are required.
**EXPERIENCE** : Minimum of 6 months experience in a service
environment required. Call center experience preferred.
**SKILL REQUIREMENTS** : Proficiency with MS Windows,
keyboarding skills, strong verbal, written communication skills,
strong organizational skills as well as the ability to research and
respond to a high volume of telephone inquiries in a consistent and
professional manner. Basic math, grammar, and spelling are
required. Knowledge of medical terminology is preferred. Ability to
work under pressure and with attention to changing priorities.
Must be able to work cooperatively as part of a team with
excellent interpersonal skills and an ability to provide
outstanding customer service in order to promote a positive company
Must be able to effectively communicate with all internal
departments and external business partners in verbal and in written
formats. Acts as a professional at all times.
Must have strong computer and telephone multitasking skills:
effectively search for and key information on the computer while
maintaining the pace of a customer call: navigate through windows
and screens quickly, input information correctly and keep pace with
the call. Key responses to prior questions while asking new
questions. While maintaining telephone conversation with customers,
simultaneously access resources to answer questions or solve
**Career Framework Role**
Has program required basic skill set to perform routine tasks
within simple processes but lacking program/product specific
knowledge. Works with close supervision and clearly defined
procedures. Starting to demonstrate familiarity with client
terminology, operating standards and procedures. Starter without
sustained metric performance levels.
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all
responsibilities, duties, and skills required of personnel working
within this job title.
Concentrix is an equal opportunity employer. Concentrix
evaluates qualified applicants without regard to race, color,
religion, gender, national origin, age, sexual orientation, gender
identity or expression, protected veteran status, disability status
or any other legally protected characteristic.
USA Greenville SC - 2006 Wade Hampton - Bldg III
**We will be the greatest customer engagement services company
in the world, rich in diversity and talent. We will get there by
embracing our culture.**
**We're a company like no other. We are fanatical about our
staff and are constantly helping them grow and achieve their career
goals. We are a global workplace that offers YOU infinite
**In a world full of average, we stand out. We believe
experience is everything. Period. To achieve outstanding results,
we're disrupting the market by being absolutely obsessed with
making our clients' businesses better. We bring together the
brightest and most creative minds in business, cutting-edge
technology solutions, proven design thinking expertise and
exceptional customer experience centers. Our clients notice the
difference too... in increased customer loyalty, improved business
performance and differentiation in their markets. As a diverse,
global organization, we have unconventionally fresh ideas and
deliver extraordinary customer experiences for nearly 750 of the
world's best brands. Concentrix. A passionate company powered by
Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability