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Patient Care Coordinator - Work from Home

Company: UnitedHealth Group Inc.
Location: Greenville
Posted on: June 11, 2021

Job Description:

If you are located within the state of South Carolina you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

  • Resource for Nursing team supporting the Optum nurse with coordination and scheduling of patient visits in home care setting, alternate care setting, AIS where applicable
  • Assures timely consistent communication with company personnel, and outside providers, especially patient, caregivers, and other agencies
  • Resource and assist with training nurses on Click scheduling and other application.
  • Tracking and faxing of nursing orders POT/485's, other physician orders for timely return with appropriate signatures
  • Assist with, triage of patient phone calls for nursing
  • Assist with the management of Click scheduling, timesheets, activity, and assist with staffing patient visits with Optum nursing and home health agency visits sending all required documentation for patient management
  • Reviewing nurse visit notes for accurate consistent information to confirm notes in the CVL to allow timely billing of nursing visits
  • Verify appropriate nursing visit authorization is obtained
  • Follow-up on patient hospitalizations and/or events reported, complete event reports
  • Generate reports on patient data through CPR+, Carelink 2.0, Nursing Dashboards and Click
  • Attend/Assist in branch/nurse meetings
  • Assist with ordering and restocking nursing supplies as needed
  • Verification of demographics with patients
  • Completion of required LearnSources as assigned
  • Common review-self evaluations
  • Entering of daily time in GSS system

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience analyzing and solving customer problems
  • Microsoft Word (creating and editing Word documents)
  • Microsoft Outlook (email and calendar)
  • Medical terminology knowledge
  • Ability to work the business hours of 8:00am - 5:00pm EST, Monday - Friday including the flexibility to be on call as needed
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Telecommuting Requirements:

  • Reside within the State of South Carolina
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

  • Home Infusion or Home Health scheduling experience
  • Experience working with Healthcare Insurance
  • Experience working in a call center environment
  • Experience working in a Hospital, Physician's Office, or Medical Clinical setting
  • Experience working in the Healthcare Industry

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Healthcare, UHG, Coordinator, Patient Care, Customer Service, Health Insurance, Home Infusion, South Carolina, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

Keywords: UnitedHealth Group Inc., Greenville , Patient Care Coordinator - Work from Home, Other , Greenville, South Carolina

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