Gallagher is a global leader in insurance, risk management and
consulting services. We help businesses grow, communities thrive
and people prosper. We live a culture defined by The Gallagher Way,
our set of shared values and guiding tenets. A culture driven by
our people, over 30,000 strong, serving our clients with customized
solutions that will protect them and fuel their futures.
The Branch Client Service Associate is accountable for
delivering high quality and efficient service to both internal and
external clients by assisting with the Branch's overall workflow
processes and providing routine client support. This role reports
directly into either the Branch Client Service Management Manager
or the Branch Client Service Supervisor. The Branch Client Service
Associate contributes to key business outcomes such as client
retention, client satisfaction, enhancing AJG's value to our
clients and prospects, achieving operating/margin targets and
fostering a culture of performance and continuous improvement.
Supporting the business priories of Production team members and the
Client Service function.
Adhering to efficiency/productivity and process standards such
as data and documents requirements, timelines, tool usage, etc.
Assists with the Branch's overall workflow processes.
Creates documents, certificates, etc. using appropriate systems
and resources, which may include communications, forms,
certificates, reports, etc
* High school diploma or GED * 1+ years directly applicable
experience * Proficiency in Microsoft Office * Basic Math
* Associate's degree, professional certification, or equivalent
training and experience preferred.
* Previous experience managing client relationships.
* Exceptional organizational skills. * Proficient in using
technology as a tool to maximize productivity and quality. * Strong
written and verbal communication skills.
U.S. Eligibility Requirements:
* Interested candidates must submit an application and resume/CV
online to be considered * Must be 18 years of age or older * Must
be willing to submit to a background investigation; any offer of
employment is conditioned upon the successful completion of a
background investigation * Must have unrestricted work
authorization to work in the United States. For U.S. employment
opportunities, Gallagher hires U.S. citizens, permanent residents,
asylees, refugees, and temporary residents. Temporary residence
does not include those with non-immigrant work authorization (F, J,
H or L visas), such as students in practical training status.
Exceptions to these requirements will be determined based on
shortage of qualified candidates with a particular skill. Gallagher
will require proof of work authorization * Must be willing to
execute Gallagher's Employee Agreement or Confidentiality and
Non-Disclosure Agreement which requires, among other things,
post-employment obligations relating to non-solicitation,
confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including:
medical/dental/vision plans, life and accident insurance, 401(K),
employee stock purchase plan, educational expense reimbursement,
employee assistance program, flexible work hours (availability
varies by office and job function) training programs, matching gift
program, and more.
Gallagher believes that all persons are entitled to equal
employment opportunity and does not discriminate against nor favor
any applicant because of race, sex, color, disability, national
origin, religion, creed, age, marital status, citizenship, veteran
status, gender, gender identity / expression, actual or perceived
sexual orientation, or any other protected characteristic. Equal
employment opportunity will be extended in all aspects of the
employer-employee relationship, including, but not limited to,
recruitment, hiring, training, promotion, transfer, demotion,
compensation, benefits, layoff, and termination. In addition,
Gallagher will make reasonable accommodations to known physical or
mental limitations of an otherwise qualified applicant with a
disability, unless the accommodation would impose an undue hardship
on the operation of our business.