Front Desk Representative - Customer Support

Company: Circuit Board Medics
Location: Greenville
Posted on: June 13, 2021

Job Description:

ACTIVELY HIRING DURING COVID-19Job Type:Full-Time, HourlyStarting Pay:$15.00Working Hours:M-F, 8am-5pmLocation:Greenville, SC 29615Experience:No prior electronics or circuit boardexperience is requiredEnvironment:Customer Support role at Front DeskCompany OverviewCircuit Board Medics exists to serve others by providing the best option for restoring broken circuit boards to function better than new while delivering the highest combination of quality and value. We view serving others as a privilege and will always honor our customers best interests. Our culture thrives on teamwork. Trust, selflessness, and communication are a few of the cornerstone characteristics on which our culture has been built. Our team members truly have each other's best interests in mind. We recruit teammates by evaluating cultural fit, competence, and character. These three C's are essential for providing world-class customer service while nurturing an environment where employees grow and develop. In order to accomplish this, please look out for two emails sent in succession, to complete your application.Both emails will have the words Circuit Board Medics in the subject line. You should receive one following your application, and then another immediately after completing the first. Please allow up to 30 minutes to complete. We definitely appreciate this extra time on your part to help us build the best team!Learn more about our culture HEREJob SummaryThe Front Desk Representative ensures that all public interactions with Circuit Board Medics are performed with respect, professionalism, and with the goal of serving the customer's best interest.One of our core values is to create a positive experience for every person that interacts with Circuit Board Medics.This position plays a key role in supporting a fast-paced environment to ensure quick turnaround.Responsibilities and DutiesServe as the first point of contact for local customers, including local inbound calls and walk-in service.Respond to customer email, text, online chat, and make outbound calls to customers in a timely manner. Work with confidential customer information and treat it sensitively.Provide exceptional service to the customer that meets or exceeds all customer expectations.Greeting Circuit Board Medics guests and helping them with check-inUpholding our core values of credibility, ingenuity, people, grit, adaptability, excellence, passion, restoration, and ownership in all interactions.Some administrative duties, as assignedQualifications and SkillsRequired QualificationsTeam playerProblem solver - Each customer presents a unique opportunity to serve him/her well.Not everyone's needs are identical, so we must be able to offer a solution that works well for each situation.Strong work ethicAbility to work in a fast paced multi faceted environmentAbility to handle frequent interruptions and remain on taskInitiative/Strong sense of urgency to complete tasks on scheduleProven oral & written communication skillsProficiency with desktop computer system6 months customer service experienceAbility to type 45 wpm or higherDesired Qualifications6 months call center and/or iOS support experiencePrevious Sales/Customer Support experience preferredOrganization and work prioritization skills2 or 4-year degreeAutomotive troubleshooting experienceAppliance troubleshooting experienceWorking ConditionsCircuit Board Medics was founded on a 1 day turnaround for standard repairs. This nurtures a fast-paced environment that requires a strong sense of urgency. The typical workday is 8:00AM - 5:00PM with a break for lunch.Benefits and PerksRetirement Plan CBM offers a flexible 401(k) retirement planwitha company match of up to 5%. Eligible existing retirement accounts may be rolled into this account if preferred.Adoption Benefit CBM offers reimbursement of up to $5000 of qualified expenses incurred during the adoption of a child. (Only applicable to expenses that exceed the tax credit offered by the US Government.)Paid Time Off PTO is accrued for each pay period at a rate of 2 weeks/year. PTO accrual increases to 3 weeks/annually after 5 years, and 4 weeks/annually after 10 years. Unused PTO carries forward each year with a maximum balance of 6 weeks.Paid Holidays (Typical holidays listed below. May vary by year)New Years DayMemorial DayIndependence DayLabor DayThanksgiving DayDay after ThanksgivingChristmas DayCompany Designated Holiday (usually the day before or after Christmas)

Keywords: Circuit Board Medics, Greenville , Front Desk Representative - Customer Support, Other , Greenville, South Carolina