Debt Specialist I (RCS) - Greenville - 29611

Company: tdbank
Location: Greenville
Posted on: June 12, 2021

Job Description:

Company Overview About TD Bank, Americas Most Convenient Bank TD Bank, Americas Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, Americas Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol TD. To learn more, visit www.td.com.

Department Overview The Debt Specialist I reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts.

Job Description Demonstrates sufficiency in a range of processes, procedures and systems to perform assigned tasksUnderstands how the assigned duties relate to others in the team and how the team integrates with othersHandles own workload, coordinates tasks and services with othersRecognizes and solves routine problems that can occur in their own work area without supervisory approvalEvaluates and selects solutions from established optionsFollows standardized procedures and practices and recommends opportunities to improve processes in their own work areaUses communication skills to exchange technical or process information with composure and ensures underlying details are clarifiedDetermines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot payIdentifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordinglyDevelops familiarity with debt management counseling and information to provide to customers as necessarySuggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activitiesServes as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)

Requirements High School Diploma or GED requiredAbility to develop strong phone skills to effectively work with customersDeveloping negotiation skills to arrive at best overall solutions within established guidelinesSales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect paymentsAbility to learn and explain wide variety of consumer loan product detailsWriting ability to clearly document callsPC skills sufficiency

Qualifications Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel OccasionalInternational Travel NeverPerforming sedentary work ContinuousPerforming multiple tasks ContinuousOperating standard office equipment ContinuousResponding quickly to sounds OccasionalSitting ContinuousStanding OccasionalWalking OccasionalMoving safely in confined spaces OccasionalLifting/Carrying (under 25 lbs.) OccasionalLifting/Carrying (over 25 lbs.) NeverSquatting OccasionalBending OccasionalKneeling NeverCrawling NeverClimbing NeverReaching overhead NeverReaching forward OccasionalPushing NeverPulling NeverTwisting NeverConcentrating for long periods of time ContinuousApplying common sense to deal with problems involving standardized situations ContinuousReading, writing and comprehending instructions ContinuousAdding, subtracting, multiplying and dividing ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Hours 40

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential. If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Keywords: tdbank, Greenville , Debt Specialist I (RCS) - Greenville - 29611, Other , Greenville, South Carolina