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Customer Service- Account Manager

Location: Greenville
Posted on: June 12, 2021

Job Description:

Account Manager The Account Manager maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service. Essential Duties and Responsibilities:

  • Identify and generate new sales opportunities through relationship building
  • Participate in ongoing product training courses
  • Work internally with a team on sales implementation plans
  • Work with your manager to ensure alignment with company goals
  • Review sales activities and prospective customers with management
  • Execute day to day sales, customer retention, and customer relations
  • Manage the implementation and delivery of a key client s activity, maximizing performance, return on investment, and identifying an opportunity to expand
  • Own all problem solving, troubleshooting, client campaign requests, and key implementations
  • Build customer relationships through service excellence and balance their sales needs with your proactive approach JOB REQUIREMENTS: Other Knowledge, Skills, or Abilities Required:
    • 1 to 3 years of Customer Service experience
    • Ability to cross-train and develop team members
    • Ability to perform Account Retention
    • Excellent verbal and written communication
    • Ability to multi-task and to react well under pressure and treat others with respect
    • Identifies and resolves problems promptly.
    • Prioritizes and plans work activities
    • Focuses on solving conflicts and listening to others without interrupting
    • Work efficiently and effectively, both independently and as a team.
    • Balances team and individual responsibilities and helps build a positive team spirit.
    • Adapts and able to deal with frequent changes in the work environment
    • Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments. For immediate consideration, apply with a copy of your resume today.

Keywords: ARIAS AGENCIES, Greenville , Customer Service- Account Manager, Other , Greenville, South Carolina

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