Debt Specialist I (RCS) PM SHIFT/EVENINGS - Greenville - 29611
Company: tdbank
Location: Greenville
Posted on: June 12, 2021
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Job Description:
Company Overview About TD Bank, Americas Most Convenient Bank TD
Bank, Americas Most Convenient Bank, is one of the 10 largest banks
in the U.S., providing more than 8 million customers with a full
range of retail, small business and commercial banking products and
services at approximately 1,300 convenient locations throughout the
Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In
addition, TD Bank and its subsidiaries offer customized private
banking and wealth management services through TD Wealth, and
vehicle financing and dealer commercial services through TD Auto
Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn
more, visit www.tdbank.com. Find TD Bank on Facebook at
www.facebook.com/TDBank and on Twitter at
www.twitter.com/TDBank_US. Department Overview The Debt Specialist I reduces losses by negotiating and
collecting payment on delinquent retail, consumer, residential or
auto accounts. Job Description Demonstrates sufficiency in a range of processes, procedures and
systems to perform assigned tasksUnderstands how the assigned
duties relate to others in the team and how the team integrates
with others Handles own workload, coordinates tasks and services with
others Recognizes and solves routine problems that can occur in their
own work area without supervisory approval Evaluates and selects solutions from established options Follows standardized procedures and practices and recommends
opportunities to improve processes in their own work area Uses communication skills to exchange technical or process
information with composure and ensures underlying details are
clarified Determines reasons for customer delinquencies and uses standard
methods and procedures to secure payment; Identify reasons why
customers can or cannot pay Identifies type of loan product involved, including residential
mortgages, home equities, indirect loans, mobile homes, lines of
credit, unsecured loans, recreational vehicles, overdrafts and
others and modify approach accordingly Develops familiarity with debt management counseling and
information to provide to customers as necessary Suggests changes or modifications to policies and procedures to
supervisor based on day-to-day observations and activities Serves as entry point for the identification, routing and
documentation of all pertinent collection support processes (i.e.
modifications, bankruptcy, skip-tracing, etc.) Requirements High School Diploma or GED required Ability to develop strong phone skills to effectively work with
customers Developing negotiation skills to arrive at best overall
solutions within established guidelines Sales ability to make regular phone calls, present Company in
positive way to customers and tactfully but firmly collect
payments Ability to learn and explain wide variety of consumer loan
product details Writing ability to clearly document calls PC skills sufficiency Hours 40 Inclusiveness At TD, we are committed to fostering an inclusive, accessible
environment, where all employees and customers feel valued,
respected and supported. We are dedicated to building a workforce
that reflects the diversity of our customers and communities in
which we live in and serve, and creating an environment where every
employee has the opportunity to reach their potential. If you are a
candidate with a disability and need an accommodation to complete
the application process, email the TD Bank US Workplace
Accommodations Program at USWAPTDO@td.com . Include your full name,
best way to reach you, and the accommodation needed to assist you
with the application process.
EOE/Minorities/Females/Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity.
TD Bank, Americas Most Convenient Bank, is a member of TD Bank
Group and a subsidiary of The Toronto-Dominion Bank of Toronto,
Canada, a top 10 financial services company in North America. The
Toronto-Dominion Bank trades on the New York and Toronto stock
exchanges under the ticker symbol TD. To learn more, visit
www.td.com.
Keywords: tdbank, Greenville , Debt Specialist I (RCS) PM SHIFT/EVENINGS - Greenville - 29611, Other , Greenville, South Carolina
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