FS Account Reconciliation Analyst

Company: ScanSource
Location: Greenville
Posted on: June 12, 2021

Job Description:

Summary:The Account Reconciliation Analyst ("ARA") drives a superior customer experience and ScanSource, Inc."s ("ScanSource") cash flow with ScanSource"s largest secured and unsecured customer accounts through day-to-day account support, root cause identification of claims and deductions for timely resolution. The successful candidate will have solid knowledge of internal systems, analysis, and research ability. The ARA focuses primarily on reconciling discrepancies by working customer accounts and is responsible for assisting in research to resolve customer issues that may involve multiple departments and/or vendors.The ARA works with customers and internal organizations (e.g. customer service, sales, distribution center) to analyze accounts receivable balances resulting from the misapplication of payments, mis-shipments of product, pricing issues or other causes of non-payment; determine actions for prompt resolution and/or escalation, and direct daily activities in order to improve efficiencies, reduce unnecessary costs, improve quality of work, and support prompt release of orders. Success in this position requires taking ownership of issues to determine root causes while continuing a balanced relationship between the customer, internal organizations and Financial Services ("FS").The ARA will ensure compliance with FS guidelines and applicable commercial credit laws to maximize ScanSource"s profitable recovery opportunities within predetermined authority.Essential Job Duties:Account ReconciliationResponsibilities include the reconciliation of ScanSource"s accounts receivable within an assigned portfolio of the largest secured and unsecured customer accounts focused on account research and resolution of discrepancies.Establishes and maintains a positive relationship with customers to expand the customer"s purchasing power by responding quickly and effectively to requests to maintain a superior customer experience with ScanSource.Researches customer assertions related to claims and deductions for timely resolution. Clearly and concisely communicates with all levels of internal and external management to resolve accounts receivable balances.Demonstrates subject matter expert knowledge of assigned portfolio of customers and dispute resolution within departmental systems, including the Enterprise Resource Planning ("ERP") system (e.g., SAP), Electronic Customer Files, etc.Knowledge of Electronic Data Interchange ("EDI") in order to timely clear payment issues on accounts related to EDI issues.Accurately prepares and records dispute resolution information.Perform research, reconciliation and resolution of all account discrepancies that originate from customer error, sales error, vendor issues, etc.Analyzes customer account issues to determine root causes in order to contribute to continuous process improvements.Reconciles open credit memos on customer accounts to ensure unpaid/short paid invoices are being matched and/or resolved.Initiates changes that drive efficiencies while continuing a balanced relationship with all parties.Account AnalyticsResponsibilities include the administration of ScanSource"s accounts receivable within an assigned portfolio of the largest secured and unsecured customer accounts.Coordinates daily activities within an assigned area of responsibility to support group achievement of controlling past dues at or below an acceptable percent of total past due.Maintain control of past due conditions through consistent and timely follow-up within a large specific portfolio in short term investments consisting of accounts receivable, while exercising sound business judgment when evaluating sales opportunities to marginal risk accounts.Interact routinely with middle and upper management of internal and external customers (i.e. President, Chief Financial Officer, Controllers, etc.) to promote customer goodwill when involved in difficult or adversarial communications. Take the initiative to resolve the issue and/or recommend an action plan to FS Leadership designed to provide a solution and follow through to completion.Prepare monthly leadership reports for accounts with discrepancies over thirty (30) days past due for utilization by FS Leadership.Effective utilization of operational systems (i.e., SAP, Electronic Customer Files, etc.) and guidelines and procedures.Generate and/or actively maintain account activity (i.e., Electronic Customer File and/or SAP History Notes, etc.) for customers within portfolio to insure proper documentation related to collection activity as governed by Fair Debt Collection Act.In extreme cases, may choose to recommend swift actions (i.e., Third Party Collections) for debt recovery with recommendation that the account be referred to legal counsel for legal actions.Coordinate refund request by proper research and recommend issuance of customer refund checks to finalize account closure.Attend FS education and training activities as needed.Supports FS TeamResponsibilities include the administration of ScanSource"s accounts receivable by supporting the FS team with coverage of customer accounts.Interviews existing customers as necessary to determine trade credit limit requirements by obtaining pertinent information for underwriting while recognizing valuable information, which may assist ScanSource"s sales efforts. Reviews and analyzes customer accounts for completeness and obtains additional information as required for timely and accurate order processing.Analyzes creditworthiness of existing customers to determine acceptable levels of risk. Autonomous signature authority up to Fifty-Thousand Thousand and 00/100 Dollars ($50,000.00) for approving trade credit extension; One Hundred Thousand and 00/100 Dollars ($100,000.00) through automated "Scoring Model"; and above One Hundred Thousand and 00/100 Dollars ($100,000.00) through recommendations to designated Financial Account Analyst, Financial Analyst, Manager of FS or Director of FS for approval.Inputs data from various sources into electronic "Scoring Model" including but not limited to financial data, trade credit report scores, and various other historical performance measures. Analyzes the business data in order to discover and understand historical patterns with a focus on predicting and improving business performance in the future.Supports the FS team by logging into the hunt group daily to immediately assist customers while providing a superior customer experience with ScanSource.Communicates effectively with other FS team members assigned to accounts through financial reviews, activity logs, and other means of communication.Supports FS LeadershipSupport the administration, coordination, monitoring and reporting of operational performance to the FS Leadership team to ensure operational effectiveness and efficiencies.Maintains close communication with ScanSource personnel (i.e., FS Team, Sales Teams, Cash Applications Team, etc.) to ensure adequate professional services for both external and internal customers.Update information on accounts daily or as needed into existing systems (i.e., SAP, Electronic Customer File, etc.).Supports FS Leadership by identifying and providing relevant information related to changing trends on a customer"s account (i.e., change in financial condition, change in payment patterns) discovered during daily activities.Notify FS Leasdership of red flags (i.e., changing trends in customer"s financial condition) in preparation of quarterly Bad Debt Reserve report.Assist with internal compliance audits and provide requested information to ScanSource"s internal auditor.Communicates effectively with other FS team members assigned to accounts via activity logs and other means of communication.Unclaimed Property ComplianceEnsure compliance with ScanSource"s FS guideline for Unclaimed Property by reviewing reports, performing research, and contacting customers.Obtains monthly report of customer accounts in a credit balance or zero balance (i.e. open credits equal to open debits), older than 180 days. Performs the necessary research and contacts the customer to identify a sales opportunity and/or resolve the credit transactions before they become twelve (12) months old. Communicates and coordinates with other FS team members as necessary for resolution of credit balances with customers.Process Effectiveness and EfficienciesAssists with the development and implementation of continuous process improvements through productive feedback related to guidelines and procedures to promote additional operational efficiencies, more rapid order processing, and improved customer experiences. This incorporates the automation of the customer application decision and approval process.Properly documents procedures to allow for adequate and efficient back-up coverage to ensure compliance with internal controls.Recommend improvements to established procedures and processes.Other duties assigned.Reporting Relationships:Reports to Manager, Financial Business AnalysisInteract routinely with middle and upper management of internal and external customers (i.e. Accounts Payable, Purchasing, Controllers) to promote customer goodwill when involved in difficult or adversarial communications. Take the initiative to resolve the issue and/or recommend an action plan to FS Leadership designed to provide a solution.Credentials:Required:Minimum of a Bachelor degree in Accounting/Finance and/or four years relevant working experience within credit and financial management disciplines.Strong communication skills and ability to relate well to all levels of managementStrong problem solving, decision making, and timely follow-up skills with demonstrated abilities to work well within defined time restraints and pressure situations.Organization skills, time management skills and possess qualities of leadership, professionalism and teamwork.Must be highly proficient in computer software applications (Microsoft Office: Excel and Word) and demonstrated ability to learn mainframe applications.Must be extremely thorough, self-starter and disciplined to working with little or no supervision.A commitment to a center of excellence - promoting collaboration and using best practices to drive business results.Multi-tasking in a fast paced environment by introducing alternative financial solutions within predetermined risk parameters.Physical Requirements:Ability to sit a computer terminal for long periods of timeAbility to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.Ability to lift ten (10) pounds.Ability to travel up to ten percent (10%%%%) of the time.An essential function for this position, based on business necessity, is that the employee must be physically in attendance at his/her workstation at the designated company office location during the normal business hours designated for the position.ScanSource, Inc. is an Equal Opportunity EmployerEOE/M/F About ScanSource, Inc.

Keywords: ScanSource, Greenville , FS Account Reconciliation Analyst, Other , Greenville, South Carolina