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Bilingual Support Analyst

Company: CGI Group, Inc.
Location: Greenville
Posted on: July 16, 2021

Job Description:

Bilingual Support Analyst

Position Description
CGI is seeking for a Salesforce Application Support Analyst to work with one of our key clients in South Carolina. You will work in a fast-paced environment and become an integral part of the client's vision for the future. As part of the Level-2 Support Team, you will assist users of Salesforce technology. Initially, the Support Team will focus on Sales Force Automation (SFA) and Dealer Portal (aka, Communities) functionalities. Besides technical skills, the member should be fluent in English and Spanish. You will be involved in a mission critical project, working with a team of smart, dedicated people like yourself who help assist in quality solutions. Take your talents to a company that inspires growth and values your ideas!

Your future duties and responsibilities
• Respond to incidents.
• Understand integration points and recognize when integration issues must be referred to a source/target system owner.
• Resolve problems by taking corrective actions in administrative functions of SFDC.
• Resolve problems by making data-related changes as needed.
• Recognize and evaluate source code issues that must be escalated to Level-3 team members.
• Be available from 8:00 - 5:00 ET for the primary support activities.
• Be willing to occasionally work off shift to support testing of production releases.

Required qualifications to be successful in this role
• Two or more years' experience with Support Helpdesk
• Working knowledge of the Salesforce Sales Cloud application
• Working knowledge of Microsoft Windows and web browsers such as Chrome, Edge, Firefox and Internet Explorer
• Good communications skills are must, as this role involves working with business users; managing expectations.
• Should be fluent in English and Spanish.

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Skills

  • Salesforce Marketing Cloud
  • Salesforce Sales Cloud

Keywords: CGI Group, Inc., Greenville , Bilingual Support Analyst, Other , Greenville, South Carolina

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