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Patient Account Auditor - Healthcare Insurance Authorizations

Company: ATI Physical Therapy
Location: Greenville
Posted on: September 9, 2021

Job Description:

Overview:
The Patient Account Auditor is responsible for all activities associated with inbound/outbound calls, to bring escalated accounts/claims to full resolution. The position requires the ability to maintain friendly and appropriate communication in any situation. Knowledge and understanding of ATI standard operating procedures, contracts, billing, and cash collected. You are focused on training and auditing our insurance verification programs, while delivering on the exceptional customer experience promise every day.

The qualified candidate must be motivated, professional, and energetic. They will need to be ready to work in a fast-paced, ever-changing environment. They must maintain a positive attitude, be a team player, and adhere to the ATI core values and culture. They will need to provide exemplary customer service to both internal, and external customers. Meet and maintain monthly productivity standards of quality and quantity.
Responsibilities:
Your purpose at ATI:

  • Partner with business leaders to improve and deliver positive change in the insurance verification function.
  • You'll be an integral part of the Revenue Cycle team and directly plugged in to collaborate with vendor functions.
  • Handle a large volume of communication, inbound/outbound calls, and written correspondence within department standards for account resolution.
  • Resolve patient accounts efficiently using tools, including, but not limited to; telephone, email, written correspondence, websites, clearing house.
  • Account follow up on, claim denials, demographics, insurance, and billing data.
  • Escalate trends/issues to higher management following proper research, and supporting documentation.
  • Communicate in a manner that results in positive relationships between ATI and customer.
  • Perform other duties as assigned by management.

What's cool about this job:
  • You will work independently in a fast-paced paperless environment.
  • You will be able to multi-task to achieve team goals.
  • You will gain expert organizational skills, problem solve, and have a variety of tasks that leave you feeling accomplished.
  • You will help identify changes in policies and procedures to improve verification efficiencies; analyze department needs and suggest ways to improve workflows.
Qualifications:
Education: High School diploma

At least 3 years of healthcare accounts receivable and/or call center experience

Substantial knowledge of Microsoft Office

Experience working with payor websites, clearinghouse applications, EMR, ICD-10 and CPT coding strongly preferred.

What you need to be successful:
  • You will be a team player upholding the highest level of customer service.
  • You are a self-starter, and can work well independently.
  • Must be able to understand and meet department expectations through positive coaching.

Keywords: ATI Physical Therapy, Greenville , Patient Account Auditor - Healthcare Insurance Authorizations, Other , Greenville, South Carolina

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