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Customer Service Representative I

Company: Insight Global
Location: Greenville
Posted on: October 7, 2021

Job Description:

Our Inbound Customer Service Specialists are responsible for handling Inbound calls and Chats from our customers to determine the best method to resolve the customer questions and concerns while using various workout techniques to establish payment plans. The candidates will be training their first 30 days from 8:30-5:00pm.

Interact and engage with consumers.

Process and negotiate payments for consumers wanting to pay their debt (such as credit cards, cell phones, car loans, etc.).

Answer credit bureau reporting inquires

Assist with questions related to disputes (when a consumer disagrees with the information on their account).

Answer questions and provide clarification to consumers related to their accounts.

Call Volume:

60 -70 calls for an 8-hour shift

85 -100 calls on 10 hour shift


Two scheduled 15-minute breaks and a 30-minute lunch

-Prior CSR/Call Center Exp. At TD Banks, GLS, Shellpoint

-1+ years of exp as CSR/Inbound Call Center experience.

-Great Personality.

Keywords: Insight Global, Greenville , Customer Service Representative I, Other , Greenville, South Carolina

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