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Customer Success Coordinator (Remote)

Company: Fmg Suite
Location: Greenville
Posted on: November 22, 2021

Job Description:

Remote friendly position! Pleasant Grove, Utah location preferred.About Our CultureFMG Suite began 10 years ago and now has 300+ (and growing!) employees connected across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor. Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We're building a winning team of A+ players and we hope you'll be next to join us.Our Commitment to Diversity, Equity, and Inclusion (DEI)At FMG Suite, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.What We DoWe're a marketing software company serving 25,000+ small business owners, primarily financial advisors and insurance agents. Generally, these growth-oriented businesses don't have dedicated marketing departments but know they need to market themselves. Our software helps them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content, helping our customers build better relationships with their clients with less hands-on effort.Our Employee BenefitsFMG Suite strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.Optional Alternate 9-80 Work Schedule - with every other Friday offGenerous paid Holiday schedule with a paid Winter Holiday Shutdown week!Paid Vacation and Sick LeaveRobust Insurance Plan including company-paid Life, Short Term Disability, Long Term Disability and Employee Assistance Plan(s)Matching 401(k) with immediate full vestingPaid Parental LeaveGym ReimbursementContext of this RoleWe are looking for a bright, engaging person who will be the front-line of our brand experience. Customer Success Coordinators work closely with FMG Suite's higher-end subscribers, who have purchased guidance and help through the setup process. As a Customer Success Coordinator, client communication and relationship building will be critical to your success. Strong organizational skills, the ability to work on multiple projects simultaneously, and an eye for design will all be essential in this role.Job TypeThis is a full-time position.Work EnvironmentThis is a remote (work from home) position.The position will handle the following responsibilities:Communicate with subscribers via phone, email, and video conference to collaborate on building their website.Build subscribers' websites using our proprietary content management system (CMS).Notate your work in our client relationship management software (Salesforce).Manage your calendar and schedule with a workload of 30+ subscribers.Adapt your approach to a wide range of subscribers, from those who are more 'hands-on'A to those who want more guidance and support.Set proper expectations with subscribers throughout the setup process.Work closely with other departments (Fulfillment, Domains, and Front End) to accomplish tasks related to building or launching websites.Assist in training new Customer Success Coordinators as needed.Required Skills and Experience:Prior Customer Service or Support experienceHighly organizedProfessional oral and written communication skillsAn eye for designPreferred Skills Or ExperienceProject management experience will be extremely helpfulInterest in HTML, CSS is a plusFMG Suite is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contactYou can find out more about what it's like to work at FMG Suite, by visitingPowered by JazzHRHSoftQkalAby Jobble

Keywords: Fmg Suite, Greenville , Customer Success Coordinator (Remote), Other , Greenville, South Carolina

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