Contact Centre Representative - Inbound II

Company: ICONMA
Location: Greenville
Posted on: January 11, 2022

Job Description:

Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective Client customers.This role contributes to the growth of the business by developing and deepening new / existing relationships.This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or internal Client partner, while ensuring a positive customer experience.Identify customer needs and determine solutions to customer problemsUse ability to Client and advise on meeting/exceeding customer needs by asking curious questions Offer comprehensive product knowledge and/or guidance as it relates to their respective business area Job Requirements:Requirements:Computer savvy with MS officePrevious call center experienceAs an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Keywords: ICONMA, Greenville , Contact Centre Representative - Inbound II, Other , Greenville, South Carolina