Market Operations Team Lead- Greenville, SC
Posted on: January 15, 2022
At Carvana, we sell cars, but we are not salespeople. We have made
it our mission to create a
hassle-free way for people to buy and sell cars. We saw a huge
problem with how much of a headache it is to buy a car the
traditional way, so we committed ourselves to put customer
satisfaction at the core of our business, we have built a
no-pressure, no-haggle online car buying experience that saves
customers time and money. Customers can search through thousands of
vehicles online, see full
360-degree views of both the interior and exterior of the vehicles
before deciding to go through the
purchasing process. Our Customer Advocates will then either deliver
the purchased vehicle to our
customer's driveway using one of our kick-ass one car haulers, or
they will meet our customers at one of our amazing coin-operated
For more information on Carvana and our mission, sneak a peek at
our company introduction video.
About The Team And Position
Carvana's Market Operation department is known for its
team-oriented, fast-paced environment.
We expect bright people who are willing to roll up their sleeves,
step in wherever needed, mentor and develop team members, and
assume additional responsibilities as needed while juggling
projects. Don't forget to bring your personality! We thrive from
each unique perspective. Our strength is in our diversity of
The Team Lead, Market Operations is responsible for running the
local Carvana hub and everything that comes with it, including (but
not limited to); market launch, operations, logistics, consumer
team engagement and effectiveness and, of course, the market's
ongoing success. We are looking for
someone who is a big picture thinker with the ability to manage the
employee and customer experience. A Team Lead not only crushes
daily operations, but they have the savvy to assess business trends
proactively create solutions to potential roadblocks. We need a
strong people leader, as a Team Lead
works closely with a team of extremely talented Customer Advocates
and is responsible for providing
vision and development opportunities.
What You'll Be Doing
Be a continuous positive force within the market and create strong
morale and spirit throughout
Help interview, select, onboard and train a team of Customer
Advocates and provide the tools,
resources and guidance they need to be successful. Employee
development is an essential part
of this role.
Actively develop a team of Customer Advocates by providing
feedback, conducting performance
check-ins, and setting goals to improve performance and skill
Recognize and reinforce individual and team accomplishments by
using existing organizational
tools and programs as well as by finding new, creative and
effective methods of recognition.
Generate and monitor regular reports like a boss and presenting to
upper management--- also
like a boss.
Be the go to expert for your team. You're always ready to jump in
alongside an Advocate to
wash cars or jump into our kick-ass single-car hauler and deliver
cars to our customers while
providing a stellar customer experience.
Drive production in a fast-paced customer service environment and
keep every detail of your
market operating like a well oiled machine
Actively look for ways to improve the overall customer and Advocate
Address and effectively manage complex and sensitive
Other duties as assigned.
What You Should Have
5+ years work experience in a customer facing team environment
3+ years of management experience
Proven history of developing and coaching employees
Prior experience with strategic planning, process improvement, and
guiding teams to exceed
Excellent interpersonal and leadership skills
Ability to diagnose and solve problems with varying complexity
while maintaining focus on the
Willingness to work on weekends
Enthusiasm and energy to contribute to and thrive in a rapidly
growing start-up atmosphere
where roles continually adapt as the company evolves
It would be great if you also had
Experience with SalesForce or Tableau
An analytical mind
Experience handling logistics
What We'll Offer In Return
Full-Time Salary Position
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on
vehicles, benefits for your
pets, and much more
A great wellness program to keep you healthy and happy both
physically and mentally
Access to opportunities to expand your skillset and share your
knowledge with others across the
A company culture of promotions from within, with a start-up
atmosphere allowing for varied
and rapid career development
A seat in one of the fastest-growing companies in the country
To be able to do your job at Carvana, there are some basic
requirements we want to share with you.
Must be able to read, write, speak, and understand English.
The ability to walk/stand and sustain physical activity for
extended periods of time (8+ hours).
Requires high and low levels of movement with the ability to reach
with arms, twist, kneel,
crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing, and pulling of
items up to 50lbs.
Frequent driving requires excellent visual activity and manual
Requires to work in outdoor weather conditions.
Must be able to stay in stationary potions for extended periods of
time (when driving) up to 3
hours at a time.
Frequently communicates with customers and must be able to exchange
Of course, we'll make any reasonable accommodations for those with
disabilities to perform the
Essential Functions Of Their Jobs.
Hiring is contingent on passing a complete background check. This
role is not eligible for visa
Carvana is an equal employment opportunity employer. All applicants
receive consideration for
employment without regard to race, color, religion, gender, sexual
orientation, gender identity or
expression, marital status, national origin, age, mental or
physical disability, protected veteran status, or genetic
information, or any other basis protected by applicable law.
Carvana also prohibits harassment of applicants or employees based
on any of these protected categories.
Please note this job description is not designed to contain a
comprehensive listing of activities, duties, or responsibilities
that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or
Keywords: Carvana, Greenville , Market Operations Team Lead- Greenville, SC, Other , Greenville, South Carolina
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