Help Desk Support Specialist

Company: Robert Half
Location: Greenville
Posted on: January 16, 2022

Job Description:

Robert Half is looking for a help desk specialist to support local and field users in a growing company. To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.

This role is onsite and there are two shifts available- day shift and evening/night shift.

What you get to do every single day
--- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
--- Respond to queries either in person or over the phone.
--- Write training manuals.
--- Train computer users.
--- Maintain daily performance of computer systems.
--- Respond to email messages for customers seeking help.
--- Install, modify, and repair computer hardware and software.
--- Clean up computers.
--- Run diagnostic programs to resolve problems.
--- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

What you bring to the role
--- Knowledge, Skills and Abilities (KSAs)
--- Excellent verbal and written communication skills.
--- Proficient in latest technology for IT systems and management.
--- Proficient in Microsoft Office Suite or related software.
--- Excellent organizational skills and attention to detail.
--- Excellent interpersonal skills.

Qualifications
--- Associates' degree in Information Systems, Computer Science, or related field is required.
--- Experience in system support/help desk in medical/healthcare environment preferred.
--- Proven ability to troubleshoot technical issues.
--- Excellent understanding of different operating systems and programming languages, as well as extensive experience working with database and network tools.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Keywords: Robert Half, Greenville , Help Desk Support Specialist, Other , Greenville, South Carolina