Account Representative, EAP (Remote)

Company: Kepro
Location: Greenville
Posted on: May 10, 2022

Job Description:

Description

Account Representative, EAP (Remote)

• Are you an experienced EAP Account Representative looking for a new challenge?
• Do you value care management and quality improvement?
• Are you motivated, energetic, and excited to become part of the Kepro team?
  If so, you might be our next new team member!
  
  Who We Need
  
  Provide administrative and organizational support to the Account Management team in projects and activities. Ability to act as the customer liaison within the organization, responding to customer needs/inquiries and ensuring contractual and administrative obligations are met. Responds to customer requests, coordinating trainings and health fairs for the EAP Book of Business and proactively outreaching to customers to provide communication and promotional materials.
  
  Why us?
  
  Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.
  
  People Focused. Mission Driven.
  
  Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.
  
  We do this through our people.
  
  At Kepro, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.
  
  Benefits are a key component of your rewards package at Kepro. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.
  
  What You'll Do
  
  • Provides support to the Account Management team.
  • Coordinates trainings and health fairs.
  • Ordering and shipping marketing materials.
  • Monthly and quarterly tip sheet customization and distribution.
  • Entering employee counts into data management system.
  • RFP assembly.
  • Respond to customer requests as needed.
  • Serves as interface with Kepro corporate departments, e.g., IT, Purchasing, Facilities.
  • Participates in mandatory trainings, takes minutes for associated meetings
  • Proofread reports.
  • Support to office management.
  • Assists in special projects as assigned.
    The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.
    
    Qualifications
    
    What you'll need:
    
    • Bachelor's degree in Social Sciences, Human Services, Business Administration or equivalent preferred
    • Excellent organizational, verbal/written communications and interpersonal relationship skills essential.
    • Willingness to learn.
    • Ability to handle multiple projects and set priorities.
    • Ability to handle confidential business information and PHI with discretion.
    • Proficiency in Microsoft Office software applications, especially Word, Excel, PowerPoint, Adobe, and SharePoint.
    • Ability to interact with various levels of personnel, both clinical and non-clinical.
      Knowledge, Skills, Abilities
      
      • Excellent organizational, verbal/written communications and interpersonal relationship skills essential.
      • Willingness to learn.
      • Ability to handle multiple projects and set priorities.
      • Ability to handle confidential business information and PHI with discretion.
      • Proficiency in Microsoft Office software applications, especially Word, Excel, PowerPoint, Adobe, and SharePoint.
      • Ability to interact with various levels of personnel, both clinical and non-clinical.
        Experience
        
        • Minimum 1-2 years customer service experience in a related industry where direct contact with customers and problem resolution.
          Knowledge
          
          • Knowledge of healthcare industry, specifically EAP services.
          • Knowledge of principles of good customer service.
          • Knowledge of organizational structure to facilitate problem solving.
            Thank You!
            
            We know your time is valuable and we thank you in advance for applying for this position. Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Kepro and invite you to apply to future openings that may be of interest. Best of luck in your search!
            
            - The Kepro Talent Acquisition Team
            
            Mental And Physical Requirements
            
            The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.
            
            EOE AA M/F/Vet/Disability
            
            Kepro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Kepro, Greenville , Account Representative, EAP (Remote), Other , Greenville, South Carolina