Virtual Executive Assistant (Remote) - 9am to 6pm
Company: Startups.com
Location: Greenville
Posted on: May 11, 2022
Job Description:
Zirtual is a part of the Startups.com platform. Zirtual is a
work-life balanced company that offers clients experienced,
educated remote executive assistants for their personal and
professional needs. Our US-based Virtual Assistants (VA) strive to
meet and exceed client needs and expectations.
The Virtual Assistant is a vital member of Zirtual. The VA is the
main point of contact with clients and will work independently with
the clients. The VA will receive support from their assigned
Account Supervisor, who will assist the VAclient relationship with
plan modifications, questions, and provide feedback on quality,
delegation issues, and more.
The VA will provide a high-level professional administrative
service by working on tasks and projects as assigned by the client,
and ensuring they are executed on time and to the highest level of
quality. The VA is responsible for being the main point of contact
for their assigned clients, and being familiar with each client's
needs and preferences. The VA must have consistent and proactive
communication with clients and the Account Supervisors. Virtual
Assistants are expected to be available for clients during defined
East Coast (EST) or West Coast (PST) service hours of 9:00 am -
6:00 pm, send weekly usage reports, respond to all communication
within a two-hour response window, maintain detailed and up-to-date
client profiles, and follow all Zirtual internal policies and
protocols.
Essential Duties and Responsibilities:
- The VA may assist the client with:
- Project management and organization-
- Facilitate on-time project and goal completion
- Personal and business calendar management-
- Scheduling and coordinating appointments as necessary
- Proactively monitoring the client's calendars to identify
potential conflicts and ensure the team is maximizing the client's
time
- Research-
- This may include research on events, travel, projects,
etc.
- Provide research results to the team members within an
established time frame, based on best practices learned in Zirtual
training and team preferences.
- Purchases-
- Ensuring specifications of the purchase meet the client's
satisfaction.
- Expense reporting and organization of expenses as
necessary.
- Administrative tasks-
- This may include but is not limited to: inbox management,
calendar management, transcription, standard business
correspondence, research, and data entry.
- Email inbox management-
- This may require, among other responsibilities, responding to
and organizing emails as necessary, based on specific guidelines
provided by the client and in line with Zirtual policies and
practices.
- Social media management and marketing
- Attend meetings virtually-
- Draft agendas, take meeting minutes and provide follow-up as
required.
- The VA must provide continuous clear communication about task
status, needs, and questions to their clients. They should:
- acknowledge all tasks assigned within the established time
frame
- ensure that they understand expected due dates, and communicate
any changes or delays with the client
- ensure the client is aware of their hour usage and renewal
dates by sending a Weekly Usage Report, and if requested, end of
day reporting
- The VA should be open to feedback from the Account Supervisor
on Key Performance Indicators, task quality and time
management
- The VA will reach out to the Account Supervisor whenever they
need additional task support, or client coverage during a vacation
or illness. The Account Supervisor will facilitate assistance from
other VAs.
- The VA will ensure they accurately and in real time track all
billable hours for the client in the official Zirtual time tracking
system.
- Other duties as assigned.
Requirements
Desired Skills and Attributes:
- Clear, precise, proactive, and professional written and verbal
communication skills
- Ability to organize and effectively prioritize tasks
- Ability to multi-task with various programs and learn new
programs as required
- Ability to commit to a minimum of one year with Zirtual
- Must have meticulous attention to detail, along with the
ability to comprehend difficult tasks
- Capable of responding to stress in a fast-paced
environment
- Strong interpersonal skills and ability to quickly develop
working relationships
- Affable and enthusiastic attitude towards teamwork
- Internet/Web and computer savvy
Qualifications:
- Associate's Degree, Bachelors Degree, or a minimum of 7 years
experience as an Executive Assistant to C-level executives
- Minimum of 4 years of administrative experience
- Preferred experience working with C-level executives
- Proficiency with Google Suite and Google Calendar, and fluency
in Microsoft Office
- Proficiency with a task management program such as Trello or
Asana
- Preferred experience with a communication program such as
Slack
- Preferred experience with a CRM platform such as SalesForce,
Hubspot, or Zoho
- Preferred experience with an expense reporting program such as
Quickbooks or Expensify
- Preferred experience with a travel management program such as
Concur
- Preferred experience with a social media management program
such as Hootsuite and Wordpress
- Reliable Internet connection, computer and phone
- Typing ability of at least 50 WPM with accuracy
- Available from 9:00am to 6:00pm EST Monday-Friday
- Must be legal to work in the US
Compensation
Benefits
- You will be compensated as a 1099 independent contractor. VAs
are paid 47% of their clients monthly plans with monthly pay
averaging $3000-$3500 per month depending on the client mix. After
6 months of tenure, VAs revenue split can increase to 50%.
Keywords: Startups.com, Greenville , Virtual Executive Assistant (Remote) - 9am to 6pm, Other , Greenville, South Carolina
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