Scheduler
Company: New Horizon Family Health Services
Location: Greenville
Posted on: May 11, 2022
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Job Description:
Job DescriptionAre you seeking an opportunity to join a great
team with competitive benefits while making an impact on the health
of your community? At New Horizon Family Health Services, you'll
join a team whose mission is to provide quality, affordable,
compassionate patient-centered health care to improve the health of
the communities we serve.Scheduler is responsible for scheduling
patient appointments. The Scheduler interacts with
patients/visitors in a courteous, appropriate, respectful manner at
all times and without exception. This position receives incoming
calls and routes appropriately. The Scheduler shall take messages
when necessary and shall forward such to the intended party in a
timely, responsible manner. This position performs the following
duties in accordance with the established policy and procedures of
New Horizon Family Health Services.DUTIES PERFORMEDReceives
incoming telephone calls, transfers calls to appropriate department
or person. Forwards messages in a timely manner.Screens telephone
calls, takes messages, records received information accurately and
disseminates messages to appropriate person.Maintains daily patient
appointment scheduling, answers incoming telephone calls, makes
patient appointment reminder calls, and retrieves medical records,
if necessary.Registers and/or updates patient demographic
information into the EHR on a daily basis.Notifies member of
management of suspicious activity observed in or around Center
property.Maintains a neat/well-organized work area.Provides cross
coverage for the Patient Service Representative position as
required.Participates in CQI, other internal committees, special
projects/observances or activities that promote improvements in
organizational performance and/or advance the mission, goals and
objectives of New Horizon Family Health Services.Must hold all
patient Protected Health Information (PHI), other patient personal
information and agency information in confidence, in accordance
with the attached Employee Confidentiality Statement, which I have
read, understand and signed.Actively participate in and comply with
all aspects of the NHFHS Corporate Compliance Program, follow the
Program Code of Conduct and obey all relevant laws, statutes,
regulations and requirements applicable to Medicaid, Medicare and
other State and Federal health care programs.Performs end of day
(EOD) and end of month (EOM) tasks and reporting. All NHFHS Company
employees must be fully vaccinated against COVID-19EO
EmployerExperience and SkillsEducationA minimum of high school
diploma and educational certificate(s) with six (6) months
experience in Unit Secretary Training, Certified Nursing Assistant,
Patient Care Technician, Emergency Medical Technician or Medical
AssistingExperiencePreferably:- two (2) years of experience in a
medical office, managing multiple phone line usage or a related
medical office area and- working knowledge of Electronic Health
Records (EHR)Required:Must have a working knowledge of computer
programs and professional construction of sentencesHas ability to
speak and communicate effectively with co-workers, patients and the
public.Has pleasant personality, pleasing, professional appearance
and disposition.Must demonstrate:- excellent spelling- speaking
clearly and grammatically correct- the ability to understand and
follow, in detail, both verbal and written instructions.- the
ability to accept responsibility as indicated- being a motivated
and enthusiastic learner- a courteous and tactful manner- the
ability to work under stress and work well with others- exercises
discretion and sound judgment when dealing with patients, visitors
and co-workers- following NHFHS policies and procedures regarding
personal visits, cell phone usage and clocking-in on time according
to your assigned shift- legible handwritingJob BenefitsNew Horizon
Family Health Services offers a robust and comprehensive benefit
package to full time employees. These choices/options
include:Medical, Dental and Vision benefitsSuite of Voluntary Life
Insurance, Short Term Disability and Long Term DisabilityFlexible
Spending and Health Savings Accounts403 (b) Retirement PlanVacation
and Sick LeavePaid Holidays
Keywords: New Horizon Family Health Services, Greenville , Scheduler, Other , Greenville, South Carolina
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