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Customer Relations Support Photo Specialist (VASR)

Company: Customer Engineering Services (CES) -cesservice
Location: Greenville
Posted on: May 14, 2022

Job Description:

Job DescriptionJoin Our Team Today!! Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and help desk services for clients with inventory throughout the U.S. We currently have a career opportunity for a Customer Relations Support (Photo) Specialist in the Greenville, SC area. This is an entry-level, field service position that is critical to our business. They provide support on multiple projects with a focus on merchandising, sales & marketing support, equipment exchange, customer training, product and site aesthetics, and project-related services. We count on our team to provide quality services to all CES customers. Benefits and Perks:

  • Flexible Schedule; Monday thru Friday (nights and weekends are infrequent)
  • Company paid vehicle provided
  • Comprehensive insurance offerings including Health, Dental and Vision; Employee Assistance Program; 401(k) matching program
  • Company Provided Cell Phone
  • Company Credit Card
  • Paid ST/LT disability
  • Paid Life Insurance Policy
    • PTOYou will have the opportunity to join a team of service representatives who provide best in class levels of customer service by:
      • Traveling to multiple customer locations on a daily basis
      • Interacting with customer's employees, their management personnel and their customers daily
      • Adhering to program directives as communicated by the client and management
      • Scheduling customer visits ensuring that projects and visit goals are completed timely
      • Providing Sales and Marketing Support to customer
      • Providing customer training as required
        • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities
          • Evaluating equipment condition
          • Conducting site surveys and audits
          • Utilizing a phone application ticketing system to record daily activities
          • Interacting and working with internal field representatives
          • Maintaining a professional appearance based on Company policyRequirementsCOVID-19 Vaccination:Qualified candidates for this position may require COVID-19 testing, vaccination, or other screenings mandated by the customer.The successful candidate will have the following qualifications:
            • Prior experience in retail, merchandising, field service, or customer service preferred
            • The ability to relate to customers in a professional and courteous manner
            • Excellent written, verbal and listening skills
            • Excellent time-management skills
            • Ability to perform timely and accurate reporting
            • The ability to travel extensively (occasional overnight stays)
            • Possess basic computer, mobile device, and web-based applications skills
            • Technical aptitude
            • The ability to maintain excellent attendance and adherence to assigned work schedules
            • The ability to lift up to 50lbs several times during the dayRequirements:
              • High School Diploma or GED (formal training/technical school courses a plus)
              • Prior field maintenance experience (a plus)
              • Demonstrate good technical aptitude
                • Basic Computer and Mathematical Skills
                • Ability to adapt to ever-changing environments and work assignments
                • Excellent driving recordBenefitsCustomer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Keywords: Customer Engineering Services (CES) -cesservice, Greenville , Customer Relations Support Photo Specialist (VASR), Other , Greenville, South Carolina

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