Customer Support Specialist (Remote)

Company: Legend Trading
Location: Greenville
Posted on: May 14, 2022

Job Description:

Job Description - Customer Support Specialist (Remote)

Legend Trading is looking for a Customer Support Specialist to join a leading cryptocurrency trading firm based in the San Francisco Bay Area and Hong Kong. This role will provide an ideal stepping-stone for someone who is interested in the promising cryptocurrency industry.

The primary responsibility of this role is to provide support for our global customers by investigating, troubleshooting, and resolving customer issues via multiple channels (email, live chat, and phone). Create above-and-beyond customer service experiences that surprise and delight while helping drive the company's growth.

This is a fully remote role requiring English fluency. You can join as a full-time employee or an independent contractor, depends on your location and preference.

Work Schedule

9:00 AM - 5:00 PM PST
6:00 AM - 2:00 PM PST
8:00 AM - 4:00 AM PST
Job responsibilities:

Utilize Zendesk Support, live chat, and phone, to respond to 20+ client inquiries daily, regarding cryptocurrency transactions, payment transfers and various other crypto related products.
Liaise with our finance and trading teams to ensure that client deposits/transactions are processed quickly.
Support our high value customers and institutions by being a product expert.
Communicate and coordinate with colleagues as necessary.
Projects as assigned.

Requirements:

Hands-on Crypto trading experience, preferably on multiple platforms.
Minimum of 2 years of relevant experience in financial services and/or customer support
Strong written English communication skills
Experience with Zendesk, or different channels of support, including voice, e-mail and/or chat
Highly organized, excellent critical thinking, problem solving, and organizational skills.
Security and privacy focused

Nice to have

Marketing background
Fluency in Mandarin/Chinese is a big plus, but not required.

Keywords: Legend Trading, Greenville , Customer Support Specialist (Remote), Other , Greenville, South Carolina