Senior Customer Success - Strategic Accounts - West (Remote)
Company: Rimini Street
Location: Greenville
Posted on: June 25, 2022
|
|
Job Description:
About Company
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of
enterprise software products and services, the leading third-party
support provider for Oracle and SAP software products and a
Salesforce partner. The Company offers premium, ultra-responsive
and integrated application management and support services that
enable enterprise software licensees to save significant costs,
free up resources for innovation and achieve better business
outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100,
midmarket, public sector, and other organizations from a broad
range of industries have relied on Rimini Street as their trusted
application enterprise software products and services provider.
The company is widely recognized by clients, leading industry
analysts (including Gartner, Forrester, Constellation Research and
Nucleus), and financial analysts as the leader in a large, fast
growing market with tremendous upside and an extremely strong value
proposition that resonates with CIOs and CFOs.
We're building something special at Rimini Street. A company where
people care about each other and trust each other to do the right
thing. A company where highly intelligent and talented people come
together to do challenging and meaningful work that makes a real
difference to our clients, ending each day with a sense of
achievement and balance in their lives.
Position Summary
We are seeking an experienced Strategic Client Success Account
Management Director. This is an individual contributor who will be
responsible for managing and expanding the partnership with our
largest clients. The right candidate will have an entrepreneurial
spirit, a proven track record of Client Management or Business
Development & Executive Relationships excellence with the ability
to provide solutions and guidance to meet business objectives and
taking business to the next level. You must have a passion for
clients. We need someone that can be very hands-on, do whatever it
takes to deliver value, develop relationships, and be a strategic
thinker with the ability to create long-term relationships with our
clients
As a Strategic Client Success Account Management Director, you'll
be an individual contributor who is managing a portfolio of named
clients - driving client lifecycle - leading with excellence and
strategic though leadership to maintain and develop our partnership
through cross-selling across our portfolio.
Essential Duties and Responsibilities - Focus on Executive
Relationships & Business Development through strategic though
Leadership - Deliver and communicate ROI to clients Executives
throughout the client lifecycle - Build C-level and executive
relationships, establishing trusted advisor status - Drive growth,
value, retention, and partnerships for our important clients to
ensure active engagement and full recognition of ROI - Create
awareness and demand for Rimini Street products and services -
Identify, cultivate, and engage on cross-sell opportunities within
your portfolio for services and/or strategic solutions - Develop
key account plans including retention strategies, cross-sell
opportunities, power maps, client advocacy - Meet/Exceed quarterly
quota targets (renewals/cross-sell/advocacy) - Ensure client
retention through actively driving retention strategy, retention
content including ROI models and proposals, and assisting with
retention sales execution - Provide ongoing proactive client
management through executive business reviews, client onsite
visits, executive relationships, and overall client communications
- Build and foster our Client Champion Community. Secure client
sales and marketing advocates, ensuring client reference ability
and driving client participation in select client marketing
programs, events, interviews, etc. - Implement and utilize current
Social and Digital selling strategies to maximize opportunities via
Social Networking platforms - Quarterback the team and coordinate
across executive leadership, sales, service delivery, marketing,
etc.
Additional Duties & Responsibilities - Monitor client consumption
of Rimini Street services with the support of standard dashboards -
Identify cross-sell opportunities and develop a strategic plan with
the objective to address key decision makers - Maintain up-to-date
client information in Salesforce.com and other systems - Provide
detailed and timely status reporting to all management as requested
- Assure client communications and escalations are performed on
time, sufficiently and accurately
Location - Remote - open to west of TX to CA
Experience - 10+ years' experience in Consultative Sales, Account
Management and Client Success - Experience across Industries -
Development with a proven track record on managing large
organizations globally - Experience dealing with CXO's - Experience
in cross-selling - identifying opportunities through trusted
advisor partnership with clients and ability to coordinate and lead
cross-functional team to drive better results for cross-sell and
retention, etc. - Knowledge of the enterprise software industry -
Specific experience with Oracle and/or SAP preferable - Experience
in managing a portfolio of clients in specific industries -
Experience in renewing and/or negotiating client support contracts
- Experience in working with complex, multi-divisional,
multi-geographical clients - Experience working with
cross-functional teams (e.g., Sales, Renewals, Marketing, Services,
etc.)
Skills - Impressive executive presence and communication abilities
- Demonstrated ability in identifying and developing new business
in your clients' portfolio - Exceptional leadership, time
management, facilitation, and organizational skills - Bias for
action - Passion for technology and for being a part of a
fast-growing technology company - Proven analytical and
problem-solving abilities - Proven experience with Social and
Digital selling techniques - Ability to create structure and
prioritize tasks to best manage different situations - Strong
documentation skills MS Office Suite (Word, Visio, Excel, and
PowerPoint); Salesforce CRM, Smartsheet, etc.
Keywords: Rimini Street, Greenville , Senior Customer Success - Strategic Accounts - West (Remote), Other , Greenville, South Carolina
Click
here to apply!
|