Guest Experience Specialist
Company: Marriott International, Inc
Location: Greenville
Posted on: July 30, 2022
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Job Description:
Job Number Job Category Rooms & Guest Services
OperationsLocation Courtyard Greenville Haywood Mall, 70 Orchard
Park Drive, Greenville, South Carolina, United StatesSchedule
Full-TimeLocated Remotely? NRelocation? NPosition Type
Non-ManagementJOB SUMMARYFTPMPay : $12.50/ hrBonus $500Our jobs
aren t just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and
unique. Our Guest Experience Specialists take the initiative to
deliver a wide range of services that guide guests through their
entire stay. Their role goes beyond the traditional front desk to
take ownership of the guest experience in the main areas of the
hotel with a "guest first" mindset. They are empowered to move
about their space and do what needs to be done. Whether processing
operational needs, addressing guest requests, completing reports,
delivering quality meals, or sharing the highlights of the local
area, the Guest Experience Specialist makes transactions feel like
part of the Experience.No matter what position you are in, there
are a few things that are critical to success - creating a safe
work place, following company policies and procedures, maintaining
confidentiality, protecting company assets, upholding quality
standards, and ensuring your uniform, personal appearance, and
communications are professional. Guest Experience Specialists will
be on their feet and moving around (stand, sit, or walk for an
extended time) and taking a hands-on approach to work (move, lift,
carry, push, pull, and place objects weighing less than or equal to
25 pounds without assistance; reach overhead and below the knees,
including bending, twisting, pulling, and stooping). Doing all
these things well (and other reasonable job duties as requested) is
critical for Guest Experience Specialists - to get it right for our
guests and our business each and every time.Marriott International
is an equal opportunity employer. We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as
disability and veteran status, or any other basis covered under
applicable law.With more than 330 managed locations in more than 20
countries Courtyard by Marriott offers a refreshing environment
that helps guests stay connected and balanced. Working at
Courtyard, you'll ensure guests have a smooth, productive stay that
meets their personal and business needs. Find Your World at
Courtyard by Marriott.
Keywords: Marriott International, Inc, Greenville , Guest Experience Specialist, Other , Greenville, South Carolina
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