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House Person

Company: Hyatt Regency Greenville
Location: Greenville
Posted on: November 23, 2022

Job Description:

We are looking for a House person to join our World class team at the Hyatt Regency, Downtown Greenville! and provide excellent customer service to our hotel guests. House person responsibilities include excellent cleanliness standards to attend all areas of our facilities. The goal is to enhance customer experience by keeping our facilities in clean and orderly condition. If you're interesting in kickstarting your career in the hotel industry, we'd like to meet you. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

*Job Purpose*

The purpose of the House Person is to assure the overall success of the hotel by meeting or exceeding the guest expectation for product cleanliness. The House Person must ensure guest satisfaction through hotel cleanliness and attention to our guests needs.

*Major Responsibilities*

- Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

- Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.

- Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.

- Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

*Essential Job Functions*

- Responsible for stocking room attendant carts with adequate supplies to complete assigned rooms and maintain an efficient cleaning cart.

- Maintain equipment such as vacuum and cleaning equipment. Empty vacuum cleaner bag as necessary.

- Notify supervisor when shortage of supplies is noticed.

- Remove trash and dirty linens from room attendant's carts.

- Insure that hotel public areas are within the standards of AURO Hotels and the Brand.

- Clean furniture, elevators, glass, planters, etc. in public areas such as lobby, pool and public restrooms. Sweep and vacuum floors, hallways and stairwells.

- Report maintenance problems and complete work repair orders.

- Spot clean walls, carpets, light fixtures and room attendant carts at the end of the day.

- Turn in articles left in rooms to management for "Lost and Found" following hotel procedures.

- Responsible for replenishing supply storerooms in the hotel; Rotate linens in storerooms.

- Maintain shelf organization in the storerooms.

- Has a thorough knowledge of emergency procedures.

- Take corrective action where required to improve safety of work areas.

- Maintain security of keys and hotel as assigned.

- Deliver special request items such as cribs to guest rooms.

- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

- Perform job duties with a minimum of disruption of the guest.

- Work with machinery both indoor and outdoors including but not limited to: vacuum cleaners, electric and manual hand tools, and carpet-cleaning machines, floor buffers, etc.

*Other Duties and Responsibilities *
* Complies with Company Standards of Service as outlined for AURO Hotels.
* Projects a favorable image of AURO Hotels to the public at all times.

- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
* Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
* Completes Departmental, AURO Hotels and Brand standards training as assigned.
* Maintains a clean and neat appearance at all times.
* Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
* *Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.*


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High School Diploma Preferred

*Certificates & Licenses*

Valid State Driver's License (anyone driving a Company vehicle or required to drive as a part of their job); Others required by Brand Standard and/or State Law.

*Computer Skills*


*Language Ability*

Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.

*Math Ability*

Able to perform basic math problems.

*Reasoning Ability*

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

*Work Environment*

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate.

*Physical Demands*

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is _occasionally _required to talk and/or hear. The associate is _frequently _required to lift up to 40 pounds. While performing the duties of this job the associate is _constantly_ required to use hands and fingers to handle or lift items. The associate is _constantly_ required to stand and walk, climb or balance, and stoop, kneel, crouch, or reach with hands and arms. The associate is also _constantly_ required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, and thoroughness of the work assigned.

Job Type: Full-time

Pay: From $13.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Retirement plan
* Vision insurance
* 10 hour shift
* 12 hour shift
* 8 hour shift
* Day shift
* Holidays
* Night shift
* Overtime
* Weekend availability

Ability to commute/relocate:
* Greenville, SC 29601: Reliably commute or planning to relocate before starting work (Required)

* High school or equivalent (Required)

* Basic math: 1 year (Preferred)

* Driver's License (Required)

Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)
* Overnight Shift (Preferred)

Work Location: One location%58047475%

Keywords: Hyatt Regency Greenville, Greenville , House Person, Other , Greenville, South Carolina

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