Missing Bill Research Clerk (Part-Time Remote)
Company: Cass Information Systems, Inc
Location: Greenville
Posted on: January 22, 2023
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Job Description:
The Missing Bill Research Clerk investigates potential missing
telecom bills in accordance with department procedures by analyzing
payment history and when necessary obtaining copies of bills to
ensure timely processing.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
* Researches potential missing telecom bills by reviewing payment
history and the status of previous payments to determine whether
further action is required on vendor notices.
* Contacts vendors via telephone to acquire copy of missing bills,
verifying billing address and ensuring any payments have been
applied to the proper account.
* Negotiates a date extension for missed payments or arranges
alternative solutions to avoid client's telecom service shut-off
and also negotiates for removal of late fees and penalties assessed
to the account.
* Prepares and provides written correspondence to the vendor
regarding payment details as deemed necessary to resolve the
possibility of service shut off.
* Interacts with vendors and other internal research departments to
answer questions and to resolve account and billing
discrepancies.
* Organizes daily work within the termination research and missing
bill databases, utilizing department standards and procedures in
prioritizing and identifying the most critical research items.
* Provides and maintains concise documentation of research, as per
department guidelines.
* Provides and maintains accurate production task time sheets and
updated departmental standards and procedures.
* Performs research related to telecom termination notices and
updates vendor addresses, as needed.
* Attends periodic in-house training sessions and department
meetings.
* Other duties as assigned.
SKILLS/ABILITIES AND MINIMUM REQUIREMENTS:
* Ability to effectively communicate and maintain a positive
composure.
* Possess good interpersonal skills.
* Well-developed organizational skills to handle multiple tasks
simultaneously and prioritize work.
* Must have a computer or laptop with internet access.
* Good analytical and problem-solving skills.
* General knowledge of various Microsoft applications.
* Ability to occasionally work in office when requested.
* High school diploma or equivalent required.
* 6 months of previous telephone experience normally acquired
working in a customer service or collection position or equivalent
work experience.
* General knowledge of the principles and practices of the telecom
billing process, preferred.
APPLICATION PROCESS:
You can directly apply through Cass's website at
https://www.cassinfo.com/careers. Please apply directly to this
position via the "Apply" button. You will be required to create an
account and provide your resume, contact information and other
pertinent employment information. This process typically takes 20
minutes or less. Should we find that you meet the minimum
requirement of the position, a member of our recruiting team will
be in touch to start the interview process.
ABOUT OUR COMPANY:
Cass Information Systems, Inc. is a leading provider of integrated
information and payment management solutions. Cass enables
enterprises to achieve visibility, control and efficiency in their
supply chains, communications networks, facilities and other
operations. Disbursing over $80 billion annually on behalf of
clients, and with total assets in excess of $2.4 billion, Cass is
uniquely supported by Cass Commercial Bank. Cass is part of the
Russell 2000.
Keywords: Cass Information Systems, Inc, Greenville , Missing Bill Research Clerk (Part-Time Remote), Other , Greenville, South Carolina
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