External Care Coordinator

Company: Comfort Keepers
Location: Greenville
Posted on: March 13, 2023

Job Description:

Are you looking for a career where you can use your results-driven expertise to fulfill your passion of making a difference in the lives of seniors? -Do you love building and maintaining working relationships with others that improve their quality of life? -If so, a Care Coordinator -position with Comfort Keepers is for you! - -Comfort Keepers Home Care is seeking a dedicated, experienced External Care Coordinator to add to our growing team in Greenville, S.C. We are an award-winning in-home care company -known for providing clients with personalized, interactive care with a focus on Elevating the Human Spirit. Position Summary:External Care Coordinator provides continuity of care for clients after referral. They facilitate the provision of in-home care and support services to clients. They arrange for the uninterrupted continuing care of the client. They assist in the organization of family resources for the effective care of the client. They routinely interact with other personnel as well as clients, family members, community providers/referral sources, insurance companies, case managers, and other third party payors. External Care Coordinator - Responsibilities

• Answers potential client inquiries and qualifies them for home visits. Must take accurate referral / service request information and accurately determine the type and duration of services necessary to meet client needs. Conducts In-Home Visit for prospective clients and converts them to a new client. - Processes required paperwork obtaining signatures while communicating pertinent information to the client to ensure understanding.Processes data necessary to establish initial client records, services, and files. - Participates in new client assimilation process and ensures it is completed in specified time frame.Identifies potential issues and uses independent judgment to evaluate alternative solutions and implement established policies for immediate resolution. Visit current clients on a regular basis to ensure quality of care provided meets client needs.
• Develops and maintains relationships with existing clients.
• Establishes and grows community relationships with prospect referral sources such as transitional care units, hospital discharge planners, home health agency staff, and other senior-related referral sources. - Coordinates transitions with all of these referral sources. - Must be able to work under time pressure and manage multiple demands simultaneously.Qualifications:
  High School diploma or GED requiredBachelor's Degree is plus, but not requiredHealthcare industry experience a plus, but not requiredCustomer service related experience a plus, but not required -Knowledge, Skills, Abilities:

  Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint. -Will need to master additional software as well. - Excellent interpersonal skills. Must be an independent thinker with the ability for flexibility and creativity in identifying and solving problems.Ability to maintain a high level of confidentiality. Excellent organizational skills.Must possess above average human relations, customer service, problem solving, and organizational skills. - Extreme attention to details is essential.Excellent communication skills are necessary. - Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.Positive and professional. Strong relationship-building skills with people from diverse and varied backgrounds and education levels. This Job Description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.Powered by JazzHR

Keywords: Comfort Keepers, Greenville , External Care Coordinator, Other , Greenville, South Carolina