Internal Care Coordinator

Company: Comfort Keepers
Location: Greenville
Posted on: March 13, 2023

Job Description:

Are you looking for a career where you can use your results-driven expertise to fulfill your passion of making a difference in the lives of seniors? - Do you love building and maintaining working relationships with others that improve their quality of life? - If so, an Internal Care Coordinator position with Comfort Keepers is for you! -Comfort Keepers is a leading provider of in-home senior care in the upstate of South Carolina and foothills of North Carolina. -Our 17-year-old home care company based in Greenville, SC is seeking an Internal -Care Coordinator to join our caregiving family! - -Internal Care Coordinator Benefits:

• Competitive Hourly Pay
• Paid Time Off
• Medical, Dental & Vision Plans
• 401K
• Paid Holidays
• Direct Deposit
• Referral ProgramPosition Summary:The Internal Care Coordinator provides continuity of care for our clients by ensuring they receive the highest quality of care. -The Internal Care Coordinator is responsible for customer service and relationship management to ensure our clients and caregivers are extremely satisfied. -The Internal Care Coordinator must also manage and coordinate all scheduling needs, while considering staff availability, suitability, and preferences. -Internal Care Coordinator - Responsibilities
  • Creates a weekly/monthly schedule for all current caregivers, to ensure our clients always have the best possible care.
  • Quickly adapts to schedule changes, to assure that clients receive coverage when a conflict may arise.
  • Aids in the follow up and training of new hires to explain the scheduling process.
  • Proactively manages the ongoing client and caregiver relationship. - Uses independent judgement to accomplish problem resolution, increasing support for clients, and quality assurance. -Anticipates needs and advises families.
  • Directs field staff and follows up appropriately after new assignments are complete.
  • Coordinates care with Client Care Team, Family Members, and other care providers. -
  • Reviews daily care logs to ensure we are delivering the highest quality of care. Initiates care coordination process based on information gathered in the notes with the necessary parties' including the External CCs, and documents accordingly.
  • Follows all office communication and documentation protocols to ensure excellent service is provided to clients and staff.
  • Participates in the on-call rotation on a rotating basis. - While on-call, handles all client and caregiver issues. -Qualifications:
    • High School diploma required.
    • A Bachelor's Degree is a plus, but not required.
    • Healthcare industry experience is a plus, but not required.
    • Customer service-related experience a plus, but not required.Knowledge, Skills, Abilities:
      • Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint. -Will need to master additional software as well. -
      • Excellent interpersonal skills.
      • Must be an independent thinker with the ability for flexibility and creativity in identifying and solving problems.
      • Ability to maintain a high level of confidentiality.
      • Excellent organizational skills.
      • Must possess above average human relations, customer service, problem solving, and organizational skills. - Extreme attention to detail is essential.
      • Excellent telephone and communication skills are necessary. - Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.
      • Positive and professional attitude.
      • Strong relationship-building skills with people from diverse and varied backgrounds and education levels.Join the Comfort Keepers family in Greenville, SC! Apply today!Powered by JazzHR

Keywords: Comfort Keepers, Greenville , Internal Care Coordinator, Other , Greenville, South Carolina