Front Desk Supervisor
Company: AC Hotel Greenville Downtown
Location: Greenville
Posted on: March 14, 2023
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Job Description:
Job Purpose
The beautiful new AC Hotel by Marriott Greenville Downtown is
seeking an Afternoon/Evening Front Desk Supervisor. The purpose of
the Front Desk Supervisor is to coordinate front office activities
of the hotel and resolve problems arising from guests' complaints,
reservation and room assignment activities, and unusual requests
and inquiries by performing the following duties personally or
through subordinates.
Essential Job Functions
-Supervise the Front Desk, Bell Stand, Valet, Drivers, PBX
Operators and Night Audit to insure guests receive outstanding
customer service in all areas of the hotel.
-Speak, read, write, and understand English in order to interact
with guests, staff, handle administrative duties, etc.
-Manage multiple activities often in stressful situations.
-Works with associates to provide outstanding customer service to
guests.
-Read, understand, interpret, and make decisions regarding
information found in a variety of related reports, financial
statements, and other internal and external correspondence.
-Possess strong working knowledge of hotel operations and front
office management as well as a strong working knowledge of the
hospitality industry.
-Ability to negotiate with confidence and to persuasively resolve
guest issues.
-Communicate and counsel associates as necessary.
-Compose and express thoughts, both verbally and in writing, in a
clear, professional manner to ensure effective communications.
-Organize oneself, one's work, and the efforts of others and be
attentive to detail.
-Make effective judgments on the various components of the position
and the property and to effectively solve guest and operational
problems.
Experience/Education
College degree preferred; High School Diploma and/or 2-3 years'
experience or equivalent combination of education and experience
required.
Auro Hotels is an Equal Employment Opportunity and E-Verify
Employer. All applicants are subject to background and substance
abuse screening prior to any offer of employment.
Keywords: AC Hotel Greenville Downtown, Greenville , Front Desk Supervisor, Other , Greenville, South Carolina
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