Bilingual English Quality Assurance Seasonal Representative

Company: VirtualVocations
Location: Greenville
Posted on: September 17, 2023

Job Description:

A company is looking for a Bilingual English Quality Assurance Seasonal Representative to monitor recorded calls and provide recommendations for improvement.
Key Responsibilities:

Conduct quality monitoring of call center agent recordings using documented standards and systems
Identify performance gaps and recommend solutions for improvement
Document agent interaction with callers and flag compliance issues when identified

Required Qualifications:

High school diploma or GED
Experience in Customer Service and/or Quality review in a Call Center Environment preferred
Bilingual - fluent in reading and speaking both English and Spanish
Proficient with Windows programs, specifically Excel
Strong comprehension skills

Keywords: VirtualVocations, Greenville , Bilingual English Quality Assurance Seasonal Representative, Other , Greenville, South Carolina

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