Bilingual English Quality Assurance Seasonal Representative
Company: VirtualVocations
Location: Greenville
Posted on: September 17, 2023
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Job Description:
A company is looking for a Bilingual English Quality Assurance
Seasonal Representative to monitor recorded calls and provide
recommendations for improvement.
Key Responsibilities:
Conduct quality monitoring of call center agent recordings using
documented standards and systems
Identify performance gaps and recommend solutions for
improvement
Document agent interaction with callers and flag compliance issues
when identified
Required Qualifications:
High school diploma or GED
Experience in Customer Service and/or Quality review in a Call
Center Environment preferred
Bilingual - fluent in reading and speaking both English and
Spanish
Proficient with Windows programs, specifically Excel
Strong comprehension skills
Keywords: VirtualVocations, Greenville , Bilingual English Quality Assurance Seasonal Representative, Other , Greenville, South Carolina
Click
here to apply!
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